200 Keller St, Manchester, NH 03103
The most DISHONEST establishment I have ever entered in my life. Run fast, Run far, Run away and don t look back! These people over charged us for service that we did not need. $640 for a starter. When I told them that I wanted the used part, they told me that it would cost an additional $150 and placed the part on the counter. I inspected the part and determined that it was mine as I had marked it previously. I had to spin it in the box that they had it strapped into, and the starter was at room temp. I asked them if I could put 12 volts to it to see if it was working or not, and was told that it would spin with 12 volts but due to milliamp differences, it means nothing if it spins . At this, I knew i was being mislead and told them that I would pay $150 for the part. They then took the part to the back room and returned 15 minutes later, placed the part on the counter and asked how I would be paying? . I opened the box and my starter was red hot. Too hot to hold! I asked why my part was now hot? and was told I was being combative and asked to leave. Add to this that they also told us that our battery was dead ( the cause of the starter failure). Replacement was recommended at around $200 and declined. We proceeded directly from Auto Fair to an Auto Zone where our battery was load tested and deemed to be working perfectly. This will not be the last chapter to this story, as we plan to report our experience often ,and to every resource available to us.
Have my used Honda less than 3 months and needed new battery. Manager refused to extend good will to new customer by paying any amount of $200 unexpected, and suspect, bill. Will return to my known Servicing people at Auto Care Plus.
Bad customer service at dealer!
05/10/2012Provided by Citysearch -
Auto Fair Honda of Manchester had some of the best selection that I have found. The representative was very helpful and only showed me what I was looking for in my price range. They are definitely a recommended dealership for those that are looking for the great deal and great customer service.
10/25/2010Provided by Citysearch -
This was our third Honda purchased from this
dealership. I have had very good luck with them and
like their service department. I did check out peters
Honda's, who were also very accommodating and I did
get some figures from them. I preferred Auto Fair from
past experience with them. In order to keep the
negotiations of the purchase fair and balanced, I
negotiated with both dealerships. Auto Fair matched
the pricing and had the vehicle my wife liked,along
with our past experience swade our decision to
purchase from Auto Fair.