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AutoFair Is Driven To A Higher Standard

BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Neighborhood
Lower South Willow
Category
New Car Dealers
Other Information

Parking: Lot

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Reviews

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richnh8540
Edited: 10/10/2017
Overall
The most DISHONEST establishme...

The most DISHONEST establishment I have ever entered in my life. Run fast, Run far, Run away and don t look back! These people over charged us for service that we did not need. $640 for a starter. When I told them that I wanted the used part, they told me that it would cost an additional $150 and placed the part on the counter. I inspected the part and determined that it was mine as I had marked it previously. I had to spin it in the box that they had it strapped into, and the starter was at room temp. I asked them if I could put 12 volts to it to see if it was working or not, and was told that it would spin with 12 volts but due to milliamp differences, it means nothing if it spins . At this, I knew i was being mislead and told them that I would pay $150 for the part. They then took the part to the back room and returned 15 minutes later, placed the part on the counter and asked how I would be paying? . I opened the box and my starter was red hot. Too hot to hold! I asked why my part was now hot? and was told I was being combative and asked to leave. Add to this that they also told us that our battery was dead ( the cause of the starter failure). Replacement was recommended at around $200 and declined. We proceeded directly from Auto Fair to an Auto Zone where our battery was load tested and deemed to be working perfectly. This will not be the last chapter to this story, as we plan to report our experience often ,and to every resource available to us.

Cathryn M.

10/10/2017

Overall
Expertise
Professionalism
Selection

Very rude
Unprofessional
Liars
Very poor communication between associates
You've been warned
Go to a different dealer!!!

Suzanne D.

03/22/2017

Overall
Professionalism
Selection

Have my used Honda less than 3 months and needed new battery. Manager refused to extend good will to new customer by paying any amount of $200 unexpected, and suspect, bill. Will return to my known Servicing people at Auto Care Plus.
Bad customer service at dealer!

Niki23

05/10/2012

Provided by Citysearch - 
Overall
Best Selection

Auto Fair Honda of Manchester had some of the best selection that I have found. The representative was very helpful and only showed me what I was looking for in my price range. They are definitely a recommended dealership for those that are looking for the great deal and great customer service.

Npert

04/06/2012

Provided by Citysearch - 
Overall
After browsing many Honda dealers I

After browsing many Honda dealers I came to find the best deal here at AutoFair, I was very pleased with the transaction and I definitely recommend anyone looking for a Honda to go here.

Berry112233

12/20/2011

Provided by Citysearch - 
Overall
Great service

Auto Fair Honda of Manchester had the greatest selection and at amazing prices. They have awesome representatives and help find what I want with in my price range. They are definitely a recommended dealership.

mariefranza

12/16/2010

Provided by Citysearch - 
Overall
Out of this world

THEY WERE REALLY NICE. THE PRICE WAS FAIR. I DROPPED IT OFF. TWO HOURS LATER, THE CAR WAS DONE.

GuestNV2008

12/15/2010

Provided by Citysearch - 
Overall
Paperwork was quick & efficient

Everybody was really nice. The paperwork was very quick and efficient. The salesperson has contacted me.

Kimik

12/09/2010

Provided by Citysearch - 
Overall
Returning Customer

THE FINANCE PERSON WAS VERY NICE. WE WERE GREETED VERY NICELY. WE WILL BE GOING BACK TO THIS DLR FOR THEIR NEXT PURCHASE OF A NEW VEHICLE.

manrando2

12/07/2010

Provided by Citysearch - 
Overall
Impeccable

They were accommodating and have great service.

guest66

12/03/2010

Provided by Citysearch - 
Overall
Amazing Staff

Sales force and Service personnel treat you like family and take care of your needs in a timely manner.

jennellb

12/01/2010

Provided by Citysearch - 
Overall
Hospitality

They're understanding and have sympathy for the situation. They have hospitality. Carey and Jason were unbelievable.

shellinotari

11/18/2010

Provided by Citysearch - 
Overall
They care!

They care that I am happy. They have taken care of my complaints. The fact that they care, means something to me.

guest32

11/16/2010

Provided by Citysearch - 
Overall
Well Put!

EVERYONE WAS REALLY GREAT. THEY ALWAYS CHECK IN. THEY DO A PLAY-BY-PLAY ABOUT WHAT IS GOING ON AND HOW LONG IT IS GOING TO TAKE.

Lguerini

11/09/2010

Provided by Citysearch - 
Overall
Very service oriented‎

Service manager and assistant manager excellent. All personnel at dealership are very good and service oriented

NPeffers

11/01/2010

Provided by Citysearch - 
Overall
VERY KNOWLEDGEABLE

VERY GOOD. VERY PROFESSIONAL AND HELPFUL. EVERYONE WAS VERY GOOD AND VERY KNOWLEDGEABLE. PERFECT. THEY WERE ALL VERY GOOD. HAVE ALREADY RECOMMEND THE DEALER.

NHguest2010

10/25/2010

Provided by Citysearch - 
Overall
matched the pricing and had the vehicle my wife liked

This was our third Honda purchased from this
dealership. I have had very good luck with them and
like their service department. I did check out peters
Honda's, who were also very accommodating and I did
get some figures from them. I preferred Auto Fair from
past experience with them. In order to keep the
negotiations of the purchase fair and balanced, I
negotiated with both dealerships. Auto Fair matched
the pricing and had the vehicle my wife liked,along
with our past experience swade our decision to
purchase from Auto Fair.

NH guest23

10/22/2010

Provided by Citysearch - 
Overall
Excellent process

THE FINANCE MGR DAN WAS VERY NICE TO DEAL WITH AND HE WAS VERY EFFICIENT. FELT IT WAS AN EXCELLENT PROCESS.

NH guest2010

10/19/2010

Provided by Citysearch - 
Overall
very accommodating to buyers with kids

Nagi was very upfront with us and did a nice job telling
us about our options for what our needs were. The
dealer was very accommodating to buyers with kids as
well. We were very appreciative and felt respected