I ordered a beautiful sympathy arrangement by phone after browsing Chalifour's website. The salesclerk took my order, contact info and complete credit card/payment info. The flowers were to be delivered 3 days later, to a local funeral home for a close friend's wake. They were not delivered! I was very upset. I was not contacted prior indicating that there was any problem with my order. Upon calling Chalifours after the wake, I was told that their computer must have dumped my payment info and so the order was listed as still "pending". All I was offered was an "I'm sorry" but that does not change the fact that my order was mishandled and my friend did not receive my condolence flowers as I had arranged and provided payment for. Terribly disappointed. Would never recommend this florist. They did not accept responsibility for their error or appreciate my distress.
I have used Jacques Flower Shop for both my personal and business needs for many years now. Adam and the Jacques staff are helpful, knowledgeable and their customer service is second to none. My family and clients are always excited to see "It's from Jacques"!