I had excellent customer service from the counter, to the rental area, to the return of the car. The staff went above and beyond my expectations to ensure that I was comfortable with the very nice car that they put me in, to ensuring that I had left no personal belongings in the car when I returned.
We've rented from enterprise every fall weekend for the last two years in the Boston area. Three weeks ago, we spent 45 min in line waiting to check out because there was only one checkout lane open. We then noticed that there were beer bottles & shot glasses left in the car. Now, this past weekend we contacted enterprise because the rate was quadruple what we normally pay. We found a car at a competitor for less- contacted enterprise & asked them to match. They refused! We outright asked if they'd prefer to lose a customer and shockingly the agent replied "YES!" --- good riddens- You've lost our business!!
Very good customer service - friendly professional staff. Picked me up and after 5 min of paperwork, on my way! And a brand new car with 2K miles on it - doesn't get better than this!
Great customer service and staff. We use this particular branch for both personal and professional travel.