Manchester Transmission Inc
20 Sheldon Rd, Manchester, CT 06042
On behalf of my client Charles Garam, a big thank you is in order for your prompt attention and excellent service regarding the diagnosis of the 2006 Chevy Cobalt. Initially, Charles was scheduled to work on Tuesday, March 26th when he noticed that his car would not move forward. He contacted Triple A for a tow in which they brought the car to a local automotive repair shop in Cromwell, CT. After diagnosing the Chevy Cobalt, the technician told him that he needed a transmission and the cost would be approximately $5,000. Charles told me what was said, so I immediately asked him to call Triple A once again and have his car towed to Manchester Transmissions, Inc., on Sheldon Road in Manchester. Since I knew your companys reputation and the superb work that you do, especially replacing a transmission on my car, I had no doubt that Chuck was in good hands in having his car repaired at your facility. You have a long list of customers that I know and feel the same way in regards to your workmanship of high quality service and honesty. Today, after receiving a phone call from Charles stating the final cost of under $400 based on a broken part that needed to be replaced and NOT a transmission issue, Chuck is able to afford the cost of repair and is truly grateful.
Priscilla Brown on behalf of Charles Garam
My 22 year old nephew recently experienced a transmission problem. He was unable to engage the 2004 Malibu into drive. The car acted like it was in neutral. We first had the car towed to the Chevrolet dealer. The diagnostic fee from the dealer would have been $400.00. Rather than pay $400.00 just for a diagnosis, we decided to have the car towed to Manchester Transmissions. This was the best move we have ever made. The original estimate for a transmission rebuild was $2400.00. Jay was very patient with us and laid out all the options. 1. Transmission Rebuild. 2. Used transmission from Junkyard. Jay had already searched and found a transmission. This would have saved my nephew about $400.00. Jay's recommendation was to rebuild, because if the junkyard tranny was no good we would be responsible for the labor cost to remove and replace with a different junk yard tranny. We opted for the rebuild. Here is where it gets interesting: when they tore down the old transmission, they found a crack in the fluid line that circulates the transmission fluid. Jay replaced the line and walla! the transmission operated flawlessly. Cost: $301.00. A less scrupulous shop would have either gone ahead and rebuilt anyway, or not even rebuilt but charged us for it. Needless to say $2400.00 would have been a major financial burden to my nephew. Thank you Jay and Manchester Transmissions for your integrity and quality of work.
Wheelchair Accessible: Yes
Specialties: Classic, Domestic
No coupons available
Service light came on shortly after car turned 100K miles. I paid $500 for a full tune-up. When I picked up the car the service light was still on. Garage mechanic and owner said that codes indicated that car had transmission issues and they would not even touch it. I took the car to two independent and well respected transmission specialist. Both gave me estimates within $100 of each other and both said care needed a complete new (refurbished) transmission ! The total cost to fix was $4,300. Then on advice from a friend, I took car to Manchester Transmission. The Manager, Jay, told me that codes indicated I needed a new Torque Converter and quoted a price of $1,500. He did say that based on the cars make and model, there may be another part which would increase costs by $500 once they dismantled the transmission. Jay said that it would take 2 days to fix. I found him to be an honest and trustworthy individual because he took the time to explain the process from beginning to end,. We saved $2,000 by choosing Manchester Transmission. Lesson learned. If you have a heart problem which requires surgery, you don't call a general surgeon. You go to a specialist. Same goes for transmission issue. Nuff said.
I want to thank Jay and his team for providing the most amazing experience for me. I had gone to other shops in which the experience was completely horrible and with having no knowledge about cars it made it even worse. Jay was amazing and explained all the details and walked me through the process. Manchester Transmission goes above and beyond for their customers and I will do business with them for the rest of my life. Thank you again Jay and Manchester Transmission, you're the prime example of amazing customer service and professionalism. I can't thank you enough!
Jay over at Manchester Transmission decided there was something odd about the issues I was having with my honda, so he did a little more research into the matter. It turned out that there was a small piece missing in my transmission, something that honda of manchester had overlooked, (and then told me i'd need a new transmission). So in the end Jay saved me over $2,000, and got my car back to me within 3 days. I couldn't be happier! Thank you guys, this made my month!!
We invite you to read what our clients think about Manchester Transmissions, Inc.
J. Dennis Rice, Jr
Diane M. Rice
July 11, 2003
To: Jay and his "team" at Manchester Transmission
I just wanted to take the time to tell how impressed both my husband and I were with your service. Both times that we needed your assistance, you and your team were right on top of it without hesitation. In this day and age, you just don't see that kind of service anymore. We just wanted to say "thank you" for being so accommodating on such short notice.
Keep up the good work!
Dennis and Diane
June 22, 2002
I just wanted to say how impressed I was with the fast and efficient service you gave to me when my '89 Toyota Station Wagon was having a problem with the transmission. You called me before 8:00am and them upon completion before 9:30am. I couldn't believe it!
I would like to definitely recommend you to others and I feel you gave me an honest opinion and service. The good news (so far) is the car is running great with no leakage.
I'm so happy.
Thanks again for service that is a rarity today.
Alain J. Tremblay
Auguest 10, 2003
I wanted to take the time to let you and your team know how impressed I was with the service I received for my '94 Jeep Grand Cherokee. My Jeep had a bad transfer case which was causing it to not steer very well. The problem was diagnosed as a bad viscous coupler, and a new one was installed.
When I drove the car home, I could tell that the steering was still not working right. Over the course of a week, my steering got worse and worse. I called Jay, and informed him of the problem, and he asked that I come in so they could check it out. Jay agreed that something was not right with the steering and agreed to install another viscous coupler (at no charge). The new coupler was put in the next day, and my steering is now much, much better.
Thanks again for your professional and courteous service. If I or anyone I know needs transmission service, I will definitely recommend your shop!
Alain J. Tremblay