412 Middle Tpke W, Manchester, CT 06040
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04/25/2012Provided by Citysearch -
I'm tired of dealing with the dramatic, emotional roller coaster, egotistical Eddgar! He consistently bashes the company and also makes members of the gym very uncomfortable! Including myself! I'm very upset and believe cardio express can do without him!
12/28/2011Provided by Citysearch -
I enjoy the free classes and find the trainer very helpful. I feel that too many of the cardio machines are broken, no sound, fuzzy, no outlet to plug, etc. sometimes I have to go to a least three or four treadmills before I can find one that has a working TV. I do think more uptodate cardio machines are needed.
I enjoy the newly renovated facility with the ceilings reparied new light fixtures, etc. However the carpet needs to go! on the floor with the weights it is tore or worn down. How about the same type of floor that is in the weight area. the black floor without the carpet....that should be all over. also the walls have holes in the workout area...but the new carpet in there is way better than the previous one.
I come to this gym because it is close and I like the staff and the equipment. The rate is good.
12/16/2011Provided by Citysearch -
Terrible customer service. Hidden Charges. False advertisement, where they say the rate is a certain price and then charge you more fees that weren't on the adds. They are shysters. Hot, stinky facility. The carpets have stains, there are holes in the walls. They closed down for a week and told all Manchester members to go to the Vernon branch. Did I mention they are over crowded? and they expected Vernon to accept double capacity? I asked customer service if they could tack on a week for my prepaid membership since I paid for services that I did not recieve for the week they were closed. They pulled some ""its in the rules BS and we can't give you a replacement/refund"". I felt that they shystered each member out of $5ish for that week. Its not even about the $5, its about the principal. Awful place. Drive the extra minutes to go somewhere else. Tons of machines are broken. Bathrooms smell awful. Pay the extra money to have respect from someone you are paying your money to. Only reason I gave it a 20% was because the place has work out equipment, and because it has tv's on all the cardio equipment. If you ever walked out of the place and then right back in. They will say ""hi how are you doing today?"" again. They are like automated robots.
08/29/2011Provided by Citysearch -
I've been here a few times as a guest. They have a decent selection of cardio equipment, no complaints there. The issue for me is the weight section. They have a mediocre selection machines that are very haphazardly scattered around. There is also really nothing for free weights. Just a few dumbells in their all-purpose room.
If you're going for cardio, this is a good gym, but real fitness needs some sort of weight training, and I did not think they met this requirement. I much prefer planet fitness, even though the manchester location doesn't have the best free-weight section.
I would point out that I am a girl...and if I think weights are lacking...if you're a guy you'll probably feel more strongly about it.
I do like that they never give the guests a hassle. I recall trying to bring guests to LA Fitness and getting them bullied into memberships. Cardio Express never even asked me, I just showed my ID and filled out a form.
09/03/2010Provided by Citysearch -
The 24 hour gym closes at 9PM on Fridays. I have moved out of the state and tried to cancel my membership over the phone. I was passing through town tonight and figured I would get one last workout and cancel my membership on the way out. At 855 I ended my workout and made my way to the front desk. Apparently the 3 workers were too busy herding other members out and could not be bothered with my request. The assistant manager working (Joe Petrow) explained to me the computer system would not allow him to precess the request after the gym closes. Am I supposed to believe the system locks out at 9:01? I called him out on this lie and he tried to have me call in my cancellation or come back when they are open. OPEN?!?!?!? I am standing in front of him and 2 other workers. How are you not open? I explained that I live out of state and they will not accept the cancellation over the phone. I politely asked him again to do us a favor and just help us out. He said that he had explained this to us and we can send a certified letter to cancel. By this time he could have keyed in our request and we would be done, right? At this point I asked for his name, and he refused to provide his full name. I asked for the owners name, and again I was denied access to this valuable info. I explained to him it is important he passes this off to a superior before he further alienates a customer. At this point he started to raise his voice and accused me of trespassing and threatened to call the police on me if I do not leave. I stayed calm and explained that this is hte first time I have ever been talked to in this manner in a place of business. We went back and forth. I stayed calm and he had a serious roid rage episode. I am just chuckling inside thinking of the experience. If this was a sitcom nobody would believe the premise. I did shoot him some barbs such as asking if this was his first job, asking if they have a policy to yell at people trying to quit the gym, if he was capable of taking a step back and realizing when he is wrong. I think the comment that really set him off was when I explained that the internet exists and it is easy to document this exchange of wits. I did actually write down some quotes and asked him if he wants to give me further rope to hang him with. Long story shot, he called the police on us. We offered to leave if he gives us his name and the owners name. He preferred the route of waiting an extra 15 mins for hte police to show up. Do you realize you could have taken care of this 20 times by now? I am sure I am leaving a ton out, but hopefully you get the point. Stay away, and if you do join make sure you talk to anyone but Joe Petrow when you need any type of customer support. As a business owner myself I would suggest Cardio Express to reprimand Joe Petrow, and give all employees additional training...or they could hire an assistant manager with an ounce of common sense.
04/16/2010Provided by Citysearch -
Cardio Fitness Manchester is a great gym. I started going there and right away it was like a small reunion of old friends I knew from High School. The Staff is very nice and mostly cute females which is a plus. It can get crowded but I have never had an issue working in with someone I didn't know. I recommend no one use the Male Personal Trainers however, as they are not very impressive and having been in the Army for many years I probably no more then all of them combined. The Female personal trainers however seem decent. They motivate me to knock out a few more reps and I don't even pay them! Only drawback so far is their dumbbells only go up to 75LBS so I'm stuck using the bar for the bench press. There is also only 1 M Bar which can be inconvenient at times.
03/11/2009Provided by Citysearch -
I used to go to Planet Fitness in Rocky Hill LONG before it became Cardio X and then transferred my membership to Manchester (back of the Parkade). I find amazing that the construction was a 'never-ending' process... walls were unfinished, the paint was also never completed, yet - they kept enrolling people. With a membership well in the hundreds, at $10/month, you'd figure they'd have enough income coming in to PAY A DAMN CONTRACTOR to finish the job!!
Fast forward to Dec 2008... Bally's, which my husband and I had a membership for the last 2+ years, posted a note saying they were closing. We decided to move with C/E up the street.... BIG MISTAKE!!!
Overcrowded, the music is always unncecessarily LOUD, you have to wait for the pretty girls and the jock-wannabes to get the f-off the machines, the 'all purpose room' is a joke with old mats, no rails to do stretches... as boring and overcrowded as it can get - AND despite this, THEY'RE STILL ENROLLING NEW CLIENTS!!!
Same thing as italyanchick -- our debit cards were compromised in late January, the bank cancelled them and sent us a note to tell us they had ordered new ones. We had to pay an additional $30+ (on top of the usual $30.90) for the month of February, even though we had called TWIN OAKS in Southington to inform them about our situation. The woman on the phone was the ruddest person I've EVERRRR dealt with... she had no phone manners and refused to stop the payment process so that we wouldn't get charged with the fees.
I contacted ""Corporate"" in Vernon, they were useless. I spoke to Chrissy in Manchester, she was friggin' clueless and when I spoke to the manager - JUST LAST WEEK... he promised to call back within 48 hours and I am still waiting. I just left a message again for Twin Oaks... Today is March 11, 2009. We will see how long THAT takes before I hear from them!
Unfortunately, we are locked in 3 different 1 year contracts (my husband's, my daughter's and mine) and we don't see how FAST December 2009 rolls in to cancel the memberships.
We are getting what we're paying for... CRAPPY CUSTOMER SERVICE. We will continue to go, but NEVER AGAIN!! I am REALLY disappointed!
01/30/2009Provided by Citysearch -
I just cancelled my membership with Cardio Express - my credit card was stolen (I did file a police report and tried to give it to them) and before I could tell them they tried to charge the card - I paid what I owed them and they WILL NOT waive the $20 service charge. They were more concerned with getting the service charge than keeping a paying customer. The rude girl that answered the phone was completely unhelpful and at this point even if they did waive it I wouldn't stay. Also most of the time the equipment is out of order and the locker rooms tend to be less than clean.