9471 Manassas Dr, Manassas, VA 20111
Fax Number: (703) 361-2323
No coupons available
We have boarded our dog here several times and have had bad experiences. Once our dog came home with an injured leg which he did not have when we dropped him off. The last time we boarded our dog they would not release him to us. They said they closed at 11 AM (It was Memorial Day) and everything was locked up. First, It was actually not 11 AM yet, it was just before 11, and second, we only live 3 minutes away so it would have been very little inconvenience for them to release our dog to us. Some guy named Pete decided it was more important to keep our dog in a cage for another day so they could get another days boarding fee than to release the dog it's owner. I went over to the business and the doors were still open and several people were still there (including Pete) and they would still not release the dog. Their customer service is atrocious and they do not value the animals they board or their customers. We will never take any animal to this place again for any reason.
As usual the front staff was very professional and caring. I had an emergency and they took real good care of my dog right away. They examined the wounds within minutes and they were out to give me the outcome and process of what needed to happen. They went back in immediately shaved, cleaned and stitched her up. It is nice to know that my doggy was in great hands.