On our "maiden voyage," the 2014 motorhome I bought at Reines exhibited a number of issues which required servicing/repair. I was apprehensive about taking the RV there because of some negative reviews I had read, and also because it seemed to me that I had to wait longer than expected for a return phone call to schedule the service visit. However, my experience turned out to be very positive. On leaving the vehicle at the dealership, Ed (who is, I believe, the service manager) walked through it with me and carefully took note of each problem. Two days later, he called to say that the vehicle was ready for pick-up, all problems resolved. When I arrived to pick it up, he went over each item, explaining the findings and the corrective action taken. On my subsequent inspection, all seemed to be in order and the problems resolved as promised. I was treated in a friendly and courteous manner.
16058 Dumfries RdDumfries, VA 22025
I recently went into Reines to have my awning replaced and state inspection done. They did a great job thoroughly going through everything and found bad axle bushings and seals. They took me back in their shop, showed, and explained everything to me. They did the work quickly and for less then expected. I rarely give reviews but when someone does a really good job I like to thank them for it and let people know.
We smashed our rooftop AC and were 3000 miles from home. Terry, Amy, and Brian moved mountains to get us a replacement installed in record time and we were on our way. Thanks!
Thank you to Reines RV Center. Despite being completely booked, they understood that we live in our RV and are traveling. When we had a concern about a possible propane leak, they didn't hesitate. They checked the entire system - no leak. They could not have been more gracious or kind; they even welcomed the dogs into the lounge area. They are the first RV place that has actually been helpful in terms of service.
Wonderful service,they were able to take care of us within 45 minutes to 1 hour. The dealer(McGeorge Rolling Hills Rv) i originally purchased my trailer from could not fit me in for 4 to 6 weeks,this meant i would have had to cancel several vacation reservations to campgrounds.I would definitely recommend Reines Rv Center,and would use them again.Thank you Jeff
We bought our 2011 Fleetwood 24DSL from them last October. Bob and Alan were excellent salesmen and showed great patience and professionalism through our entire buying process. It's not an easy decision buying an RV, but we really wanted one, and Bob and Alan made the process so easy. We flipped back and forth many times and honestly thought we'd never make a decision, but we did, and Bob and Alan were great throughout the entire time. Since buying our "rig" (as we call it) we have traveled to California and back and had a BLAST! The RV performed perfectly through the hot and cold, high altitudes in the mountains and on the desert floor. We couldn't be happier with the service provided and the RV we purchased. Now, we're making plans for either Key West or Montana--decisions, decisions, decisions... Thanks Reines!
We would definitely recommend going to Reines RV to purchase a motorhome! Bob Slattery was our salesman--just awesome! We've been to numerous RV dealers in the past year (including the big RV dealers in Fla) and they can't compare to the way we were treated at Reines. Finance department (Ed and Thomas) worked their magic to get the financial assistance we needed. Tony was great with us us on the inspection tour of the RV. We've already referred Bob to our friends whom are looking for a new RV. We were treated like family!
We think the dealership was great. All respectful and very professional and would do business with them again. Very satisfied
We have the most awesome salesman , his name is George .I would highly recommend him to anyone. He was very kind and patient. I can't say enough about the professional manner in which he handled things every step of our wonderful journey with Reines RV in Manassas VA !!! THANK YOU GEORGE AND REINES RV
We came over from close to Baltimore to look at a Keystone Outback. We spoke with Rich and sealed a deal! We came back to take delivery and worked with the folks in service and the store, to find great people and pricing better than dealers closer to home. This is an awesome place all around and we are customers for life! Job well done Reines!!!