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Tony the plumber was not only efficient but extremely informative about the plumbing in my house. He answered every question i threw at him not only about roto-rooter products but about plumbing in general. For example, I had no idea how important good plumbing is to the health concerns of people in residences or office buildings. He pointed out how pipes that are well taken care of can prevent gas leaks from entering the home or the office. Overall, Tony's an outstanding plumber and valuable employee to the roto-rooter corporation.
02/04/2012Provided by Citysearch -
I had a previous plumber come to the house. This plumber couldn't figure out what the problem was. Instead his solution was to change the toilet bowl. Knowing that this didnt sound like a great remedy, my husband called roto-rooter in Mamaroneck, NY. There customer service reps were very professional and made sure to inform me about the time the plumber would arrive. Once the plumber arrived, he quickly diagnosed the problem and went right to work. He was very courteous and informative. He solved the problem within that hour. I will defintely be telling all my friends about your great service. Thanks to EDVIN 1879.
01/27/2012Provided by Citysearch -
Roto-Rooter technician Edvin #1879, who visited our residence yesterday, Jan. 26, 2012, was thoroughly professional -- he was on time, very diligent in solving our clogged kitchen sink problem, very polite in manner and conscientious in clean up. This is the second time we've used Roto Rooter. If we have a major drainage problem in the future, I would again call Roto Rooter. Roto-Rooter's one-hour response time and quality service justifies their higher labor rates than local competitors.
The plumber came out within an hour of my call and was able to figure out the issue pretty quickly - a block in our main line to the septic. He did a great job, fixed the problem quickly. However, the cost was high for the amount of time that he was here and the work he did.
I woke up to find water and toilet paper (gross) on my front walkway. We clearly had a back up that needed immediate attention and I called Roto-Rooter. Within minutes, we had a representative on the telephone and assurances that someone was in the area and would be there within the hour. Sure enough, the truck pulled in an hour later and immediately began working on our pipes to clear the horrifying clog that created the mess (literally) on the walkway. The repair man stayed until I was sure that I could run the facets, flush the toilets and wash the clothes without any further mess! Thanks for the professional work. Highly recommended.
Called them on Sun 7/3/2011 due to a problem with my water heater. The service tech arrived within a few hours and fixed it, checked a few extra things to make sure the water heater operated safely and gave me some tips for some other project in the house I am thinking about. I would recommend them any time.
Two days ago (5-23-2011) I had a leak in my kitchen that was coming from the bathroom upstairs and needed a plumber ASAP! I went online and looked up local plumbers and found Roto-Rooter, I filled out a questioner to get a quote and within minutes I got a call from them to schedule an in home free consultation. Two hours later a service technician named Matt (#2542) came to the house and thoroughly explained what the problem was. Matt repaired the worn parts and made recommendations that would prevent future leakage. Roto-Rooters was reliable and provided exceptional service!
Had an urgent toilet back up at night and Matt, the plumber came and explained everything to me and was able to clear the clog. There were no hidden costs and he was very courteous and said that if I have any issues just call back. Had a rare experience without any hidden costs, agendas and kind plumber!
02/07/2010Provided by Citysearch -
I had a plumbing emergency a few nights ago and needed someone quickly. These guys were on the scene in less than an hour. The repair man actually showed up exactly when the dispatcher said he would. The work was excellent and the job was completed in a very reasonable amount of time. The repairman cleaned everything up nicely when he was done. The only drawback is that the service was outrageously expensive. The repairman was on-sight for about 45 minutes and the bill was over $400!! Use these folks only of there's no other choice or if money is no object.
We have used Roto-Rooter several times in the past and they have always provided us with exceptional service. On this call we had all the drains for our rain gutters unclogged & cleaned. Luis Torres # 920 the plumber who made the service call was very good at his job and extremely professional.
Contacted Roto-Rooter for help with a clogged bathtub drain. The response was immediate! Vinny came to our home at exactly the promised time, assessed the situation accurately - I felt he was very honest regarding what needed to be done (as opposed to the last plummer we had, and completed the work quickly, neatly, and professionally.
I thought this type of old-fashioned, jprofessional service was a thing of the past, so we are very pleased.
I would highly recommend Vinny and the Mamaroneck group to anyone. I will call them for all of my plumbing needs in the future!
10/23/2009Provided by Citysearch -
We loved how the technician (Vinny #98) knew exactly what needed to be done and explained what he planned to do in a way that we could understand it ""before"" he started the work.
He was equipped with all the necessary parts and tools needed for the job so we wouldn't have to wait another hour or day. Best of all, the work is done quickly, neatly, and to great satisfaction. He quickly cleaned up and he was careful with our newly remodeled kitchen.
We'd love to have the same technician back any time we need plumbing services because we were extremely satisfied with his work.
Our confidence in honest and quality plumbing service has been restored.
09/24/2009Provided by Citysearch -
My shower water was dripping in to my living room. After the condo handyman told me that the job was beyond his capabilites, a friend suggested Roto-Rooter.
Vinnie #98 was there before I was home from work. Vinnie was very sweet, knowledgeable and efficient. By process of elimination he advised that I need a ""tile man"". Vinnie then arranged for John to come by and take care of the tiles.
Considering the circumstances, it was a pleasant experience (as odd as that may seem). I will keep Vinnie's card handy for any future plumbing situations.