I loved volunteering here as a teenager. it's SO worth it!!!
I would first like to say that several of the vet techs are very friendly and helpful. Dr. Hughes' wife, however is terrible. She is very rude and insulting towards customers. I signed a payment plan and contract agreement for my cat to have surgery - she later "amended" the signed contract to include monthly service fees and late fees for not having the bill paid in full. What was the point of a payment plan, then? That was to avoid late fees and service charges? I borrowed the money to pay the bill in full and not have to deal with his wife again. The last time I was in there, an older man was complaining about a bogus "emergency" fee. I would truly take my pet somewhere else where there are kinder souls.