This places rules with an iron scepter. the Customer service is impeccable. the machines? Clean, efficient, and maintained. This part of Malden has been without a quality launderette for who knows how long. the two other laundry places nearby each have their own issues (if you really want to find out, learn the hard way like I did). I give Neptune 100% 10 out of 10, 5-stars, A+ above and beyond the competition.