Orlando Behavioral Health
260 Lookout Pl Ste 202, Maitland, FL 32751
Phone: (407) 960-5633
Fax: (407) 818-3301
Fax: (407) 960-5635
Orlando Behavioral Health Care
Orlando Behavioral Healthcare: Kurt Wahl
By Appointment Only: Yes
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Orlando Behavioral Healthcare in Maitland and Dr. Denise Barnard have recently put me through the worst customer service experience I have ever dealt with. First of all, in their automated phone menu they have a "prescription refill request" line, but don't be fooled because it's not there for convenience. It's nothing but a time trap and you will probably end up off your meds for weeks and go through withdrawals as a result, like I am right now. They will gladly take your payment over the phone and tell you your script will be sent over to your pharmacy, but it won't. Then when you get upset because you find out you paid for them to do absolutely nothing for you, they'll actually start lying to see if you'll just go away!! I had to go down there, explain everything to the manager, and then Dr. Barnard STILL refused to write my scripts, citing that "it's just been too long" since I've been seen. I was a patient there for over two years and no one mentioned this rule. I don't even believe them at this point. They just want your money, they don't want to help you feel better. So, my advice is if you're on daily medications like me (no matter what it's for; controlled substance or not) and you're really still considering seeing someone in this office to have your scripts written, be prepared to go through this entire process every 30-90 days, depending on how many refills they feel like writing you: Use their automated phone system to leave a message and wait for someone to call you back to schedule your appointment -- but don't miss that call or you'll have to start over and leave another message. Wait up to 1-2 months for the day of the appointment, take time off from your job, drive to their office, and then wait 10-40 minutes just to have a FIVE MINUTE conversation of nothing more than basic small talk before they will lift a pen to write a single script for you. Please save yourself the time, stress, and mental breakdowns. Do not deal with this company.
I have been a patient with this practice for over 5 years, and have always had great service from the staff as well as the doctors. Yes there are time I have been on hold for 4-5 mins but the girls have always been awesome. I read the reviews and I do not agree at all. Some of the people that come to this place is aweful! They yell at the staff for stuff like copays and missed appt. people you will get better service if you stop being so rude. I love my doctor and the manger has always been nice to me. I say go for yourself and see what you think, be kind to get kindness. Remember they are humans too. Jasmin M.
Do not waste your time and money with this place. I have had 4 appointments cancelled by Dr. Balaguer in the last 6 months. Every time they cancel an appt, I make a new one only to have it cancelled again. There is a $25 charge to refill your prescription outside of appts. (b/c you'll never see your Dr.) For scheduled appts. you wait minimum of 30 min. Denise, the office manager, and her staff are incredibly rude. They don't keep track of your deductible, and over charge you, I now have a balance b/c of that, and they still try to charge me. I was holding out, hoping it would get better b/c I hate changing doctors. I called this morning for a refill, because the Dr. cancelled, again, and will not be paying the charge. I am now currently looking for a new doctor. 0 out of 5 Stars.
This place is awful! Highly do NOT recommend. When I first called this facility to schedule an appointment it was a nightmare. They were very rude and difficult to work with. After finally making a appointment and going in, they had me confused with another pattention and wouldn't see me. The front receptionist was extremely rude and very mean. I found flyers in the waiting room with a list of reasons to not go to that facility. Just overall a very bad experience.
The worst service ever! Are these people aware about the importance of the mental health of their patients? They don't even answer the phone!!!! Forget about if you need a rush appointment; they never have a slot available even for walk-ins. So if you have a severe depression and are running out of meds, you're done. It's so frustrating to see how this provider provides NOTHING for their patients... Cigna Behavioral, I think you have an excellent opportunity for a quality audit.
CHOOSE A PRIVATE PRACTICE. It is next to impossible to get a live person on the phone. Long wait times, and a $50 fee if you need an Rx refilled and they don't have a convenient appointment time. Also a $50 fee for missed appointment. Be sure to put it in writing, as I had cancelled my child's appointment because we were going to be on vacation. I even rescheduled the next appointment when I cancelled the initial appt. When we showed up, I was hit with the $50 fee. If I refused to pay, they refused to see my child. During our last visit, they could not locate my child's medical records. The doctor kind of had to wing it, which I don't particularly care for !! I am currently switching to a new doctor and having to wrangle to get my child's medical records. I was informed by the young girl in medical records today that it is "against the law" for them to release the medical records to me. I have called other facilities and have been told this is not true. Not sure what is going on at the place. The doctor had seemed nice, but the place kind of reminds me the Walmart of mental health care.
I've been going once every 3 months for the past year or so. The least amount of time I ever waited was 45min. Even when I was the first appointment I was seen an hour late. Apparently she has hospital rounds and gets there as soon as she can, but what I have scheduled for the rest of my day doesn't matter. If you need a monthly prescription you have to pay $25 for each one after the one given to you at your appointment. This doesn't affect me as I get 3 months at a time through my employee insurance company, otherwise I'd be out of there. Keep looking, someday they'll get the message.
Run for your life. Staff is either unfeeling or on meds. Wait time for me was already past an hour from my appointment with people before me still waiting. When I asked for my money back, they simply refunded it and was like "Oh Well". No apologies, no advisement that there was even a wait. If you have anxiety, this place will make it worse before you even get to the doctor. Can't really evaluate th Doctor as they never saw me. After the person in front of me still hadn't been seen 2 hours after their appointment time, I called it a day and left. I can't even give this place 1 star, but it makes me. I guess it gets one star for Air conditioning.
I would not recommend this business to you if my life depended on it. The staff was always rude and was always on personal phone calls. They got to you when they wanted to. First appt with the Psyc. Dr. She made me feel really bad about myself and maybe the reason for my sons adhd was because of me. Also don't be late or have to cancel for any reason or they will charge you $50. (car broke down, had to cancel. they flatout told me "oh if you aren't here in the next 30 minutes you will be charges $50. COME ON PEOPLE!! REALLY!! Absolute worst place to go!