The parts dept give you prices out of reality you go and ck other locations and sometimes is half, also if you talk with the master certified parts advisor he find the part and he says he will order and you call talk to recorder to get your parts and never happen, he never return calls, the person outside the counter do not have experience or give a ridiculous price this is the parts dept. On the service dept I just call regarding the extended warranty for the fuel tank components and try to explain that I need transformation and this lady is talking over me with a argument that you have transport just on a car newer than 4 years old car,I can’t believe she has this attitude any way call Mercedes directly and they resolved the issue I have an appointment and transportation to my house and p/u when finished. Protect your wallet on this dealer. I do not recommend.
My Mercedes-Benz airbag malfunctioned while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads.MB USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road.Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction.This is why I towed my car back home and refused to drive it.Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet and he left the dealership for the day.On top of everything else, there are big streaks of what appears to be grease on the inside of my door. This is how my car was given back to me.
I have been a loyal customer of Porsche of Orlando for over 20 years, and have spent thousands of dollars in parts and services. Up until now, I have enjoyed a mutually beneficial business relation. However, recently I had an issue with a battery for one of our vehicles and was appalled at how my grievance was handled.On 11/28/12, I purchased a Porsche battery for a 2008 Porsche Cayenne, then replaced it on 11/28/14 with an Interstate battery (which Porsche of Orlando had advised to me was a better battery than the Porsche brand), and this month I had to replace it again. The battery had gone bad in less than one year, losing charge as of two months ago. I contacted the parts manager, David Kennedy to see if the battery could be covered under a warranty. When he finally responded to me, he provided me with a ridiculous and unreasonable qualification: that the vehicle must be driven for 6,000 miles in order for it to qualify to be covered under a warranty. I drove the car 1800 miles, and so I was told it did not qualify. The notion that a part cannot be covered simply because the vehicle has been lightly driven is absolutely outlandish. I make sure to start every car on my lot every other day for 15 minutes, so that the cars will maintain their charge. It is therefore, reasonable to consider that there is possibly a defect in the battery. If I would have contacted Porsche of North America with the same issue, I am certain I would have been able to get a replacement at no charge.I am completely disappointed in the customer service that I received from Mr. Kennedy, considering the amount of years that I have been a Porsche customer, and the amount of money that I have spent over that time period. In the 2008 Porsche Cayenne alone, I have spent over $4000. The 2008 Cayenne was my favorite car, and I used it personally. After this incident, however, I will no longer be using this vehicle. I want you to know I am very displeased with how I was treated, being a longtime customer, and hope that Mr. David Kennedy will be reprimanded for his unprofessionalism and unsatisfactory customer service.
I was most recently at MB Orlando (Maitland) to purchase my 4th Mercedes Benz from this dealership. I have always been treated with the utmost courtesy and professionalism. What a pleasure it is to do business here! And, over the years, the service dept. has been incomparable, as well. Thank You!
I'm excited about my 2014 Mercedes C250, and I enjoyed working with Robert Owens at Mercedes-Benz of Orlando. He was in no hurry, and did everything he could to help make my purchase satisfying. He even drove my old car to my house for me! Very happy with his service. The waiting area for repairs is top notch! Free food and drink, free WiFi. You can even bring your car back to get a free car wash as many times as you want!
I set up an online appointment with Joel to test drive a vehicle. When I arrived at the scheduled time, he mysteriously had something else to do. The black salesman James (whom he made reference to a few times) was busy. I guess they try to match ethnicities for all non-white customers. Anywho, he pretty much played rock, paper, scissors with another guy named Brian so they can decide who will have the daunting task of telling the black girl no. The black girl who unknowingly is an engineer with a stable high paying job. (Not that it should matter). Unfortunately I was stuck with Brian. After test driving a vehicle (which is what I came there to do). He insisted on appraising my current vehicle. After several misleading assumptions and a very pompous attitude, he came back with some figures......my credit was never run, no income info or anything taken, no acknowledgement of the internet price I was quoted (although I mentioned it), and a total lack of discernment. Then I was given "I'm sure you're not interested in paying that amount, we're pretty busy today so give us a call later". Then took off from his desk before I could even stand up from my seat. I have never felt so disgusted, degrated and embarrassed in my life. Thank God there are other Mercedes dealerships not too far. I'm still debating how far I am going to take this but absolutely the worst service. Even for car dealership standards.