Kobu Asian Bistro
903 S Lake Blvd, Mahopac, NY 10541
Parking: Lot, Private
Bike Parking: No
Cuisines: Japanese, Asian, Breakfast, Brunch & Lunch, Chinese
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: No
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Kobu of Mahopac is a cesspool. Please, read my review as to why.
Abhorrent service. They got my take out order wrong, gave me bad sushi and blamed me for their mistake and then showed me an unparalleled level of disrespect.
I had been coming here for a couple of years, and until recently it has been good. Recently, there has been terrible food, and even worse service. I simply cannot explain the level of disrespect I received here by the staff.
I went there recently for take out. I asked for the three roll special, two salmon avocado rolls and a tuna roll. The woman who sits up front by the front door took my order and incorrectly gave me two shrimp avocado rolls and then told me I ordered shrimp, which I clearly asked for salmon.
She reluctantly exchanged the incorrect rolls for salmon avocado and the food was mediocre at best, except they charged me separately for the rolls instead of charging me their advertised lunch special, which was a few dollar loss to me. I wasn't even upset, I just took my food and left because I was hungry and the food had been good in the past.
Most recently, I ordered the same rolls, for take out. Two salmon avocado rolls and a tuna roll, with an avocado salad. The two salmon avocado rolls were terrible - bits of what seemed like leftover salmon that had lots of chewy skin, was slimy and was flavorless. My third roll, the tuna roll, was made with hard rice, little bits of tuna which all had different color and texture, and it had a fragment of broken plastic in it.
Upon discovery of the plastic and after eating some of the foul tasting rolls, I called Kobu. The same woman who took my order this time and the last time answered. I started to politely explain the situation, and she told me to stop ordering from them and disconnected the call.
Infuriated, I hopped in my car, go back to Kobu and demand a refund. Upon my arrival, the woman who works in the front whom I believe is the owner immediately starts arguing with me over whether or not the fish was any good, and called me a liar when I told her about the fragment of plastic. I retorted by politely telling her I am not here to argue about whether or not the fish was fresh, but simply wanted the situation fixed - I was hungry for sushi.
She started telling me to shut up, and then she demands to see the piece of plastic, which was thrown out with the bad tuna roll. Absolutely ridiculous.
Then, this woman tells me to never order from Kobu again, blaming me for her prior mistake, when she gave me the shrimp avocado roll instead of the salmon avocado roll.
At that, I demanded a full refund. She refused, and proceeds to give me only a partial refund and when I object, she tells me to call 911 if I am not satisfied! Needless to say, after being disrespected and humiliated in front of other customers, I stormed out.
I've never experienced such a lack of dignity and respect directed at me like this in a place of business. The woman who sits up front by the door who looks to be in her 40s and of Asian background is profoundly disrespectful, combative and of a foul disposition.
Please, do not dine here, and please spread the word about what a cesspool this place is. Worst experience ever. I've had much better service at the DMV.