I would not recommend this place to anyone. They are completely unprofessional and RUDE. They have teenagers running the appointments that have no professionalism. The nail techs take phone calls when they do your nails, including the person who helps run the place named Danny. They also will leave you in the middle of your appointment to go work on another persons nails and come back, which makes you stay there for another hour! All because they care about money and it's poor quality service. When I first went there they were friendly but after a while it went downhill and they became demanding and only wanted cash and pressure people for cash ONLY (to not claim on their taxes) they will tell you it's to send to their family back home. -If there were any truth to that then they would do what any normal person would do, take the money out of their own checking account and send the money to their family back home. They give you the sob game and pretend they are poor but they upcharge insanely. Their quality is not even up to par for the amount they charge. I have tried to get basic nail services in the past when it got to expensive for me, however they would tell me "No. It would not work" and would spout off in Vietnamese to their co-workers, so the "white people" could not understand them. I had gone to this nail salon for quite some time and wanted to change and finally I could not take the way they treated myself and other people anymore. I had 3 coworkers stop going to them before me for various reasons, such as lack of sanitation.Nice place inside, but I would go anywhere else to avoid people like this and not give them my money for the TERRIBLE customer service. Also to the owners- It's not professional to have your staff or the person who claims he is the "owner" to argue with people in front of everyone and cause scenes. It's extremely uncomfortable and I cannot believe anyone would visit your salon after watching the things I have witnessed and experienced.
5713 Monona DrMadison, WI 53716
From Business: The Ultimate Veritas Spa Salon formerly known as The Ultimate Spa Salon announces its grand opening. After 35 years of being in business salon owner Debi Offerdah…
Great staff, friendly atmosphere, new ownership, love the new Oasis! We want to book Oasis for a group outing!
Nice people, beautiful salon, one of the worst haircuts I've ever received. I walked into the salon with long hair and requested a long shag/bob around the collar bone and ended up with chin-length hair. I came prepared, showed the stylist 3-4 pictures of the style I wanted (and requested a Level 4 or above stylist so that I could trust I was in good hands). Although the pictures showed different lengths of the cut, we both agreed that we'd try the longer version of the style. Long story short, I expected to lose about 3-4 inches of hair and lost almost 8 inches. I haven't had hair this short for a long time and wasn't expecting a haircut not only this short, but this bad (uneven, unbalanced, so that my hair is poofy at the bottom and flat on the top). As a petite woman, the haircut makes me look like I'm 12 years old. When I came home from the salon, my husband could see I was upset. I showed him the pictures of the styles I had showed the stylist and he said, "Yeah, your hair is way shorter. Not even close to these pictures." He encouraged me to call the salon, saying that I shouldn't have to pay 60 dollars for a bad haircut. I called the manager and even though she listened, said that there was nothing that they could do since my hair was already too short, and offered a 20% discount on my next appointment or a free mani or pedi. Now I have to either invest at least another 30 plus dollars getting my hair fixed somewhere else or wait another year for my hair to grow out to the length I wanted it to be or two years to recover my original length.
I love this place. Danny , Mai and staff are spectacular and strive for perfect nails every time. I feel like I am no longer in Madison. The elegance of their salon makes me feel like I am on vacation in a far away spa!