Took my car in to get washed and my car came out with a cracked windshield. Owner refused to take responsibility or cover it. Very unprofessional. POOR customer service. Would not return or refer.
The whole team here at MAD is great! The products they use, the services they provide, and the skill with which they work is all top notch! This is …
I had my car detailed by theses guys and was not impressed with the quality of work that was done will never use them again
They the.boat detail service
Went to Mermaid today for first time on recommendation of colleague. The outside of the car looked fine, although the back of the car was still dripping, the mirrors weren't dried (and are now spotty) and there were water marks on a back window. I can polish that when home. The interior was another story: seats weren't vacuumed, cup holders not cleaned, that area that you step over to get into the car clearly not touched, the clear panel with a million fingerprints not touched. Trunk not vacuumed. This for a $16.25 package! Upon reading the reviews below, I called the manager and am bringing in the car tomorrow to have the interior cleaned. I'll be returning to Octopus from now on.
Bad job won't pay for service any more
Granted car was dirty but no cup holders cleaned out inside doors not wiped down gear shift not touched. What did they do?
I went to get car wash at this place twice a couple years ago and I didn't like it. Today, I went there again and I even hate the place even more. People who work there are so rude and unfriendly. I spent $20 just to get lousy job done. Save your money and go somewhere else.
I used to work there,and I tried to do the best job I could on the cars....
I admit I only paid for the cheapest wash, but they barely clean the inside at all. Ran a cloth over the dash and took a swipe at the windows, but never touched the console or the cup holders. I found dust and crumbs (yes, I admit I sometimes snack in my car) plus a candy wrapper still at the bottom of the center cup holder. I used to go there years back when I lived in Madison, but I won't go back again. Cheap is one thing. Lazy is another.
Never Go There! Total waste of time and money. Had to take my car to Octopus Car Wash after I left here because they left all the dust in my car. Didn't even use a dressing when wiping down the dash and don't do the doors or panels at all. Manager seemed very uncaring when I said that I could have done what they did in 10 min at a car wash myself. He then took my car back through and had them take out the trash and re-vacuum the floors and seats. I paid for the "Pearl" top of the line car wash for $17 and ended up paying another $15 to get it done right half way across Madison where they do the TOP OF THE LINE car wash for less and even vacuum the rear bay and clean the entire car out top to bottom, remove the trash and dress the panels and dash. Not a fuzz or dust to be seen. Good job Octopus! Even the inside staff were unable to give me a way to email or call the operations manager or owner. I left a note so we'll see how it goes, think I'll get a call...I won't hold my breath!! Parrots were the only entertaining factor here folks and the only thing we could get from the girl behind the counter who was too busy playing games on the computer and chatting to greet customers coming in (who are dodging the parrot trying to bite them!) is that she wishes she could "muzzle" them! Ridiculous, will NEVER go there again!! Don't waste your time unless all you car about is getting the outside washed...sigh