P&B Truck Accessories

Disappointed in a less than professional trailer wiring installation they did on my SUV. The connector was just attached to a dangling cable tucked up under the rear bumper rather than securing it to a bracket to the cross rail of the hitch, which even had a welded piece on it just for that purpose. Mind you that I had paid $500 for the job! Every hitch installation I had before to my vehicles had always had its wiring connector terminated at a bracket. I emailed the business when I got home the same night (they were closed when I picked up the vehicle). I didn't hear anything back by the next day afternoon so went to Madison Spring which had the bracket and protective rubber cap in stock. For $13 and 10 minutes I had a professional installation. Later in the afternoon I finally received an apology email from the dealer offering to complete the job. I emailed back stating that I had already taken care of it, and asked for a reimbursement of the $13. The response was that they couldn't reimburse me for a part that I bought from another business, but they would give me a credit toward my next purchase at their store which is 17 miles away on the other side of Madison. Don't think so. The next hitch I have installed will be from Madison Spring. They told me they would definitely have installed a trailer wiring connector on a bracket.