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BBB Rating
A+
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Hours

Regular Hours

Neighborhood
Greenbush
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Category
Real Estate Management

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Reviews

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Cynde A.

10/02/2017

Overall
Expertise
Professionalism

Wow, professional, helpful, great people who genuinely know that your people! I personal recommend KEN at west side office. Thank you Ken, amazing job and our family is so happy!

Naveen A.

04/20/2017

Overall
Expertise
Professionalism

Not so effective in finding a sublease for me when I tried to sublease the apartment due to my job constraints. One disappointing thing to my surprise is i was charged most of the deposit money against the repairs that were needed to the apartment. We did a decent work to cleanup the apartment when we left but, charging most of the deposit money against the all repairs they had to make is unacceptable. This is all good until to a point where you had to leave. If you are planning on taking a lease, don't expect your deposit back as they will come up with some sort of charges after you leave.

Alexis S.

09/19/2016

Overall

Forward Management is one of the most unprofessional management companies that I have worked with specifically (Tom). Their business practices are inconsistent and they are not consistent with their communication. The property manager we worked with was disrespectful and kept reminding us that they manage over 500 properties. I suppose that was their way of communicating we don't care about your maintenance issues or the errors we make on our end because we are too busy. Swan Creek was moderately maintained however they failed to advertise if you use the garage storage units everything you are storing will be filled with mildew. We had multiple items damaged due to storing our items in the garage. I will never do any type of business with them again and if you can avoid renting from them please do so.

Kassie S.

08/24/2016

Overall

Tom has to be the worst landlord that I have encountered. I live in Highlands Ridge, and there was a situation where another tenant refused to keep her dog on a leash, and the dog would jump on me each time I went outside. I e-mailed Tom several times about it. He was at first very uncooperative, even after I gave details as to which person the dog belonged to. It took many frustrating e-mails for him to do anything about it. This went on over months. I feel that a person's safety should be an immediate concern, but that's just me.

I also received another e-mail from Tom a few weeks ago stating that my husband and I had never been charged for having a cat, and we have been living in these apartments for over a year. He e-mailed a copy of our pet clause that clearly showed our signatures and request to be charged since the day that we moved in. He asked for a solution. How about not asking us for a solution (aka our money) and doing your job right? How about that, Tom?

Tracey H.

05/20/2016

Overall
Expertise
Professionalism

I rented from Forward Management for about 4 years, and I have zero complaints. I most recently spent 2 years at Woodland Fields, which was a great experience. Very responsive management and maintenance, friendly neighbors. Tami is a total rock star - she was super helpful, great to work with, and takes her job seriously. I'm shocked there's any negative reviews of Forward Management - I haven't ever had an issue. Highly recommend them.



And despite what other people have stated in some reviews, I got every dollar of my security back. FMI is GREAT.

Jasmine S.

05/19/2016

Overall
Expertise
Professionalism

I live in Woodland Fields on the lower west side of Madison managed by Forward Management and our property manager is Tami Tetzlaff. Woodland Field apartments are so serene. My 3rd floor apartment has vaulted ceilings, fans, recessed molding, in-unit washer and dryer, great appliances, central heating and air, underground parking, and a terrific view. The sound proofing is amazing. The staff keeps the place clean and up to date. If you are looking for a safe, lovely, and great place to live, I would highly recommend Woodland Fields.

Fred W.

04/08/2016

Overall

Tom the person responding to these reviews is a very unprofessional businessman. He seems to me to be the kind of guy that will say what it takes and has zero respect for people. I will also add that with this many bad reviews on the comapny there must be some truth to them.

Vika R.

06/12/2015

Overall

Very bad experience with this company. We had drug dealers busted next door from us. Makes you question what kind of back ground check the do. Management is unprofessional and deceitful. Run, stay away from this company. I wish I read these reviews before we moved in.

John G.

07/28/2014

Overall

I would have to to say, be extra careful or simply go somewhere else; before signing anything go to this page http://www.tenantresourcecenter.org/security_deposits_in_madison and read/know your rights very well, you can easily dispute any charges, you can also cheaply drag them to court without a lawyer.



Make sure you are strict when signing the check-in form, they have a check-out instructions - copied and pasted here http://pasteguru.com/9518 - which they will not show to you till you are moving out; read it before sending the check-in form back as it will help you properly inspect the unit.



They stress that you DON'T NEED to be at the apartment during the check-out inspection, guess why? a reputable place would encourage the tenant to be there to avoid issues.



I was dealing with a person named Tami Rietz who was just lying her way through situations, make sure any communication is in writing/email.

http://www.rentfmi.com/agent/Tami-Rietz

Whitney N.

09/25/2013

Overall

I have been a renter for 6 years, and spent 1 year renting from Forward Management. My husband and I are young professionals who made the mistake to choose FM. I could not have had a worse experience. From the beginning we had a difficult time getting responses from the company, and they showed very little follow through. I could deal with that because we never really had too many issues, but the move out was what blew my mind. We were charged for things that simply were not true. We had 4 adults helping us move out, and scrubbed everything. We are very clean people to begin with, but left the apartment in very nice condition. I thought it had to be a mistake, and tried contacting the company. We were charged for painting over dust that was on the wall, and for not washing the dishwasher. How would one wash the dishwasher? We were charged outrageous amounts of money for cleaning the toilet and sink, when I bleached and scrubbed them myself. It was fraudulent. They would not respond after numerous responses, so we contacted a lawyer. The lawyer said they have heard negative things about this company, but unfortunately it will cost much more to pursue than the $300 in fines. Finally we heard back from the company, after leaving a message that stated we may take legal action. A manager at FM proceeded to tell us that he personally inspected our apartment, and it was the “dirtiest apartment he has ever been in”. I could not believe it. I can call it nothing but fraud. We requested pictures twice, which shockingly, never made it to us. It became such a headache that we paid the fine, so we would never have to deal with them again. We wrote a long letter to the company expressing our anger and disappointment, and they responded by refunding us $50 of the fine. So, if it was so dirty, than why are they choosing to refund a random $50? Should have that never been charged in the first place? My best advice is to choose a more reputable, respectful management company, who you can trust. I would also advise to read the reviews, unfortunately we read them all too late.

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