79 E Towne Mall, Madison, WI 53704
Wheelchair Accessible: Yes
Price Range : Average
Bike Parking: Yes
By Appointment Only: No
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Absolutely the WORST service I have EVER seen/had
Trust me, I have been all over the country and seen a great deal of incompetence and ignorance but this place takes the GRAND PRIZE GOLD TROPHY for the WORST in every aspect
Lets start with, we, 2 of us, ask for pedis
Only 1 of us is serviced while the other sits directly next to her with a towel draped across the foot pad only to be told 30 mins later they didn't realize she was waiting for one.. ? (really now? then explain why the towel was put out on her foot pad?}
Moving on.. 1st. the gal doesn't listen to a word she was being told as far as the service that was desired.. only to be told her feet stunk.. are you serious? She had on flip flop sandals which she put on maybe an hour before arriving immediately after stepping out of the shower.. still, who says such a thing?
She was rough and deliberately careless pushing the cuticles and trimming to the point of drawing blood.. her "massage" was just as brutal leaving large red marks all up and down her calves and along her feet ( especially in the heel area) She was asked to stop not even 1/4 of the way through and was transferred to another lady to simply apply acrylic and skip the pedi/paint.. upon expressing her disapproval, the woman became furious, yelling for her to get out, leave the salon as though her disapproval had been a lightening strike sent straight from God himself.. upon doing exactly as told, we were verbally attacked and physically advanced upon.. there had been 3 employees this entire time until the CRAZY came out and then all of a sudden there were atleast 10 of them and not a single one had a problem cursing like sailors in CLEAR ENGLISH
This can not even be articulated in any sense to express the sheer horror of this experience
FOR THE LOVE OF GOD,, DO NOT GO TO THIS PLACE.. EVER
The employees where so rude! The worst experience I ever had getting my nails done before. Also I noticed the employees turning away people of color saying they did not have time to do there nails but five minutes later three white women came in no appointments and they where happy to help them. That didn't sit well with me at all I left feeling bad will never go back there.
I will never step foot in here and will never refer thus place. When you ridicule loyal paying customers, you do NOT deserve anyones patronage. Taking pictures without permission and making fun of people is something I would expect from middle schooler NOT adults and especially not the so called owner. You should be ashamed of the way you have allowed your customers to be treated. My friend had been going there for over 6 years and this is the way you treat a loyal customer. No thanks.