Gold-N-Glow Sunless Tanning Salon and Spa
4710 E Broadway, Madison, WI 53716
(608) 442-7724Add Hours
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I absolutely would not recommend this business.
I recently bought a Groupon special for a massage. Over the course of two weeks I have left three messages to book the massage. When I still didn't hear back, I decided I would ask Groupon for my money back (thank god they offer that option!) but they thought that it would be best to contact the owner, Jan, and see if she would then contact me. Of course, she contacted me immediately (which I was happy about because I am excited to get my massage :)) but she just complained to me that she had my information in her phone and had called and texted my number (but I never received anything). Of course, thinking that it was just a miscommunication I thought we could work everything out but she just kept yelling at me...complaining how she doesn't like that I contacted customer service. But, in a situation like that, what am I suppose to do if I can't get a response, just lose the money?
Coming from a business background myself, I understand that it is business 101 to treat your customers with respect, apologize and move on. Even if you feel that you are in the wrong. But I felt completely degraded as though it was my fault and kept getting ridiculed; even though I was polite, friendly and just trying to forget about the circumstance. She turned what could have been a completely positive experience into the worse I have EVER had with ANY company and I didn't even step foot into the "spa"!
Folks, this is not a company you want to waste your time or money with. Even if you don't believe me, research around the other reviews! You deserve the best.
The tan was ok, but I can't even begin to describe what a wierd place this is. It is an office that they tried to convert to a "wellness center". It looks dirty. Again, the tan was ok but about as good as one I get at a tanning salon. I really thought I was going to a spa. Not really.
I have been going to Gold- N - Glow Sunless Tanning & Day Spa for airbrush tans since July of 2008 and have been happy every time!! I have seriously tried so many different sunless tanning products and always looked orange/ splotchy/ streaky or felt like I had a weird. "producty" smell. I have had none of that at Gold and Glow. In fact, the only feedback I've had from family and friends is how pretty my tan looks. Ironically, because the tan looks so natural, a lot of my friends don't even know it's pretend. Jan, the owner is really patient when consulting about how dark you would like you tan to be as well as giving feedback and tips about how to maintain your tan etc. The environment of the spa is soothing and inviting. Even if I've had a busy day, once I'm inside, I feel an instant sense of calmness. I am a huge fan of this place and have, and will continue to recommend it to friends and family!