Sadly we had a terrible experience. Rick is a nice enough fella, willing to share his time and knowledge ahead of the sale. Sadly, his customer service skills need a LOT of work after the sale. I think the problem is that everything seems to fall on Rick’s shoulders and since he runs two stores, that’s simply too much for one man to handle well.In any event, we spent roughly $4000 on a robotic mower, 1/5th of that went to Rick and his family for installation. Many mistakes were made, which is fine - things happen. Alas, apologies NEVER materialized and solutions either never materialized or were minimal at best. Personally, I’m generally more interested HOW one handles mistakes and not the mistakes themselves. In this regard, Rick & Company failed spectacularly.What mistakes? Border wire fence was improperly installed, leaving a huge dead zone in the middle of the yard (months later, still no resolution), wire installed too close to the house (I even heard him state multiple times during installation, “Mother! The wire is too close!” - he clearly didn’t realize we could hear everything from our living room), wire does not fully follow our property line, he left the installation of a connect kit to me even though it was supposed to be installed by the reseller (warranty is now void, thanks), connect kit and promised sign was not delivered on installation day (nor the day promised), location of all the wire splices were not written down and sometimes not even divulged, and so on and so on.The whole situation was unfortunate. I prefer to support local businesses and, like I said earlier, Rick is a nice enough fella. Alas, his customer service skills left a LOT to be desired. After this nightmare, we’ll be dealing with a reseller in Sauk City because we’ve completely lost confidence in Rick and his businesses.Caveat emptor.
Do yourself a favor and don't buy anything from this business. Purchased a new tractor from them. Had multiple issues wrong with it. Contacted owner Rick and did not return phone calls. Worst customer service I have ever experience.
I am 64 years old. I cannot remember a bigger more expensive cluster f**k than dealing with this outfit. BEWARE. Was told repair would take a week. Just received mower after 5 weeks. And that's only the beginning. Will NEVER deal with them again.
If you are buying a new machine, shop around. If you are getting service done, avoid this place. They will point as many fingers at the operator instead of the warrantee. Mechanic is low-grade... They have no common sense other than how to charge you the most. And if your company uses them to fix their machines, good luck. You get what you pay for when you use these guys!