What to Know About: General Contractors »
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
Installer caused hundreds of dollars in damage to plumbing. Store & installer admitted fault and promised to reimburse my out of pocket expenses for the repairs. After repeated calls to the manager, promising they're "on it", nothing has been paid back to me months later. Awful customer service.
Came out in 20 minutes. $89 flat fee for cable replacements and torsion spring tightening. Took 10 minutes. A competitor wanted to charge me $110 per cable, $69 for a stop fee, and $$$hundreds for the torsion spring adjustment. Trust me....go with Anything With Doors first!!!
I had Malibu Stramer clean my carpets. Great job great price will use again. You want to use them. Thanks
I had Sears clean my carpet. I thought the carpet would need to be replaced. They did a great job at a great price. Ask for Jason he is Great!
Please see our video and visit our webpage for information about our company and services. https://www.youtube.com/watch?v=9rr8d--K5T0
Unbelievable service, I did not have to do a thing....they even installed while I was out of the office just one hour and I was pleasantly surprised to see such beautiful blinds in my business. No mess, just a clean install.
I had my carpets cleaned yesterday and they are still soaked today. Absolutely unbelievable how wet they are!! The kids that came to do the job looked like they were in junior high and no real interest in doing a good job were here to just get it done. I watched and snapped as one kid was walking around spraying pretreat in my FR while he was looking one direction and spraying the other, totally oblivious to where it was spraying (all over my newly painted walls) I was told the job would take 2hrs there were in and out in 1 hr. It was a slam/bam we are out of here job! I used this company yrs. just after Stu passed and was very happy so thought it would still be the best that it was then, it is not and would never recommend them or use them again! VERY UNHAPPY with the work and the job they did. I am guessing carpets will be soiled before they ever dry....when they say deep steam cleaning they really meet deep water!
My husband and I purchased a very outdated condo in Madison last year. We had reached out to several area contractors for quotes on a complete renovation. Pat Whitty of Whitty and Sons Construction was by far the most personable and professional out of those we met with. We quickly received a clear and comprehensive quote from him. Approximately one week later, we asked to modify the quote so it could better meet our modest budget. We met in person and he ensured that he understood all of our expectations. During the project, Pat demonstrated top-notch construction skills and professionalism. He helped us make material choices that would allow us to stay on our budget while not taking away from our visual or functional goals. He subcontracts some work to other local specialists. We also found that they exceeded our expectations. It's challenging to find a good contractor, and Pat is highly skilled, not only in the trade of construction, but in communication, budgeting, and project management. We highly recommend Whitty & Sons!
About 3 weeks ago we had an entire glass of red wine spilled on our white carpeting. Madison Area Carpet Cleaners came out and got most of it out but a small stain remained. I called and they came out again 2 days later. It looked great initially but then some must have wicked up because the stain reappeared. I called again and no problem -- they came again -- except I forgot to leave the key. I was feeling badly when the scheduler called me and asked if we could reschedule!!! So the fourth time to our house and the stain is gone!! Thank you so much. I love this company!!!
Unprofessional and left much to be desired. Came in and agreed to a contract based on another contractor's estimate after taking no more than a cursory glance around at the expected project. Took more than double the time he estimated to complete the project and left it unfinished. He had no more than 3 workers at any given time and the vast majority of the time only had two. Even though we did almost all of the demolition and flooring work ourselves, when he was unable to complete the agreed upon work in the anticipated time he continued to rack up man hours and then demanded the set price be increased multiple times and refused to show up any more when we refused the final time. He would often not show up until nearly afternoon or not show up at all for a day with no notice, including leaving out 1 bath apartment with no shower or tub for 5 days when he didn't complete the project by the weekend as promised and did not show up until Wednesday of the next week. He left with a large amount of unfinished work. Some he contended was not included in the contract and was the responsibility of the homeowner, other issues included failing to texture finished drywall and failing entirely to finish some segments of drywall. Many places were bumpy and uneven. The staining on his cabinetry was uneven because the dark stain required multiple coats that he essentially got tired of applying and the edges and undersides of upper cabinets were totally unfinished. and the installation of cabinet doors resulted in cabinets that rubbed together and could not be opened at the same time. The decorative cover placed over the dishwasher door to match cabinets was sloppily glued on and sagging off within a week of application and other false drawers and decorative pieces were poorly attached and soon began to slide and become crooked. Electrical outlets were disconnected to install drywall and never reconnected. Bathroom fixtures including lights, mirrors, towel hooks and other facets were left in the boxes for the owner to install. His kitchen sink installation included a garbage disposal that consistently forced water up the opposite side pipe into the second sink basin.With these many issues, probably the worst problem was that despite his labor being "guaranteed," multiple attempts to contact him to resolve some of the issues left behind were simply ignored: he would not take calls, respond to messages or make any contact in an effort to resolve the issue. Needless to say we will be using a different contractor for all future projects. Photos available of most examples of unfinished or shoddy work.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.