I bought a used vehicle from this dealership and within 50 miles, it started to have problems. The check engine light came on saying the catalytic converter needed to be replaced. The dealership refused to do anything as they do not warranty ANY of their used cars. The sales person was incredibly rude about it and the managers refused to discuss it with me. Since then, I have discovered the horn does not work and the "brand new rear brakes" either weren't new or were improperly installed by the dealership as they are now squealing and need repair. The bearings need repair as now when the steering wheel turns, there is a high pitch noise. There is a hole in the exhaust and it is incredibly loud. The serpentine belt needs to be replaced immediately. ALL of this happened within 3 months of driving the vehicle. The estimates are a minimum of $4000 worth of repairs on a $9000 vehicle. The sales person assured me this was a reliable and quality vehicle. I have bought many cars over the years, nearly all from individuals, and NONE of those cars have had as many problems over the whole life of the car compared to what has gone wrong in 3 months with this car. They sell junk cars and do not stand behind them, refusing to even discuss how to resolve it. This is the WORST car buying experiencing I have ever had. Buy with extreme caution.
3605 Tribeca DrMiddleton, WI 53562
From Business: Bergstrom Chevrolet of Middleton is a Chevrolet dealership located at 3605 Tribeca Dr. You can find GM parts, Chevy repair services, and new and used vehicles at …
2300 Rimrock RdMadison, WI 53713
From Business: Ask about our $4,500 off Franchisee and Distributor incentive! Zimbrick Mercedes-Benz Commercial Vans is here to help you find the perfect new commercial van. Als…
My husband and I have been looking for a car for quite awhile. Through Craigslist, private sellers, car dealers (both new and used cars), it is or I should say, can be frustrating. We ended up at East Madison Toyota and we are so very, very happy we did. From our salesman, JJ to Jamie, John and Cory, we cannot even imagine going anywhere else from now on. Everyone is so sincerely nice, helpful, genuine and down-to-earth. JJ asked questions and worked with us to meet our specific needs, no pressure. JJ was always very nice and extremely patient. We had a ton of questions and a lot of going back and forth. Do we buy used? Do we buy new? We looked at both. Thank you everyone for making us feel comfortable in our decision and in helping us find the best vehicle for us. (p.s. we bought brand new and are so excited)!!! Such an awesome dealership!! Call or stop in, you will be glad you did!!
Great, friendly, staff and quick service when I was in a time crunch!! Will be back for all my Toyota needs.
Smart Motors has been supplying a superior service to the Madison area for nearly a century. I would highly recommend them!
SMART MOTORS TOYOTA has fantastic customer service from start to finish. Back in August 2015 I picked up 2nd my new vehicle from Smart, which is a Highlander and since then I have been back to SMART for an oil change etc. SMART provides white glove customer service 100% of the time, it doesn't matter what you are there for, whether it is buying a vehicle or having your vehicle serviced. It's a fabulous experience as everyone is so nice and accommodating, no other dealership in the area can replicate SMART MOTORS touch!Thanks Again to Sales Manager, Andy Goepfert & Mike Finkel for your knowledge and expertise on the Highlander, I couldn't be happier! Great guys to work with, I highly recommend them to others looking to buy/lease a new vehicle at Smart!
Love my new iM | Mike Finkel was perfect. The process was smooth, easy and painless. Thank you Mike for coordinating the additional accessories I had put on my new ride, and to Justin in Finance for having everything ready to go for me paperwork-wise.
I sold a car that I received an AutoTrader offer to purchase on here today. It couldn't have been an easier or more pleasant experience. Way to go!!
Good Service, Sales Sucks, After doing business with Kayser for the past 20 yrs or so i have to say their service is good when you take your vehicle in for service, however i am sad to say their sales suck. I was looking at a possible trade for my vehicle and i was just checking with them to see what they could do, i do have credit issues. Anyway they ran my credit report and basically gave me the entire cold shoulder, They are supposed to offer solutions for credit problems they even advertise that, however after jerking me around with sales i will be purchasing a vehicle at a competitior who didnt blow me off when they saw my credit.. Loyalty apparently means nothing to these guys anymore as far as sales goes and they lost my business on that end after 20 yrs of dealing with them. I am going to Ballweg in Sauk Prairie. After all i am not just going to give my vehcle away and pay window sticker on the trade in
Great service - the service manager provided spectacular care for both my car and myself. Explained everything, communicated during the repair and made me feel welcome. Ask for Philip - he will take great care of you!
The dealership was Kayser Nissan, (Madison, WI) and our salesman was Clay Luttrell. We requested a quoted online and received a good price. We were impressed with the salesperson and manager. This was a changed from the other area Nissan dealership I contacted for a quote as that dealership quoted a much higher price and didn't seem that interested in earning our business. Kayser Nissan was low pressure and wasn't playing the old dealer games. My only issues were they did have us wait over a half hour on our scheduled appointment and their waiting area needs some work. We ending up not buying the Murano we were interested in because my wife, who is shorter than I, had trouble reaching the pedals comfortably. I would again consider Kayser Nissan for another vehicle purchase as they were actually nice to do business with. I know that's difficult to believe. But go ahead and try them for yourself and you'll see what I mean.