As a downtown resident, I've used Union Cab in the past for a variety of occasions and was never disappointed with service. It's also uniquely cool that they allow pets in their cabs for a small fee. However, over the weekend two different drivers took advantage of my sibling, a special needs adult. Rather than charge the quoted and actual fare for the ride, one driver claimed half of the money in hand in order to allow money for a return ride home. The return driver made it to the destination in less time and rewarded themselves with the other half of the money. I did not believe the cost of this round trip was justifiable. I called Union Cab. I verified the actual mileage and estimated cost with a helpful and polite operator. Despite the time, the distance, the quoted fare, and the dispute of the fare being charged, these two drivers overcharged by 30 %. The fare did not add up, regardless of what the circumstances could have been. That 30% was not a tip. That 30% was not an accidental charge. I believe this was clearly Union Cab drivers scamming a special needs adult in this instance. I worry there are lots of individuals being deceived about the actual cost of any cab ride. A significant portion of the population depend upon Union Cab service for daily/weekly needs and in no way ever deserves to be taken advantage of. I don't plan on letting this kind of service go unrecognized. I will be contacting the chief of operations with a special needs message for ALL Union Cab employees. I hope this particular instance, with these two drivers, is acknowledged as bad for ALL members of the Co-Operative and ultimately the community of Madison itself.
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I have used Green Cab for awhile now (1year+) and I use to enjoy using them. But it seems like now days the dispatcher is rude. The cab never shows up within the time estimate given. I was in a rush to get to work and the driver took the longest route possible from my home. I was quite upset and will find a new taxi service to use during my important moments.
They're the cheapest cab in Madison, but I've found out unless you call ahead of time they can be really late on getting to you, plus some driver are a bit fast which I like, but not to the point of going though red lights or cutting it close to bicyclists and cursing them out.
I took these guys last weekend and they were great. Jeff was my Cab driver and he was very kind. The price was also very affordable. I would take these guys again in a heartbeat!
Great service-usually within 15 minutes of when I call. Drivers are helpful, pleasant and it is a great change of pace having drivers operate their cars safely.
I always use green cab to get to the airport. I make an appointment on the website- super fast and easy and they're always on time. The drivers are awesome!
I love every one of their drivers. They have been courteous and nice.