It is really unfortunate that Charter is the best option for internet in Madison. They are the epitome of inefficiency and lack luster customer service. Your best bet is to cancel service with them every year in order to get their promotional pricing. I had the account and moved out after a year while my roommates stayed, but Charter still needed me to take the time to return my modem, have them be without internet for a day, then schedule a technician to come and bring a new modem and plug it into our existing system for just a "minor" $30 fee. Saved money in the long run to get the promo pricing, but I think it highlights how they operate without any common sense and instead rely on inefficient, rigid procedures to meet the needs of an incredibly diverse set of situations and customers. I would have absolutely no hesitation in jumping ship to any other company that offered similar speeds/pricing, but unfortunately they have the market cornered. All hail capitalism!