The dealership was Kayser Nissan, (Madison, WI) and our salesman was Clay Luttrell. We requested a quoted online and received a good price. We were impressed with the salesperson and manager. This was a changed from the other area Nissan dealership I contacted for a quote as that dealership quoted a much higher price and didn't seem that interested in earning our business. Kayser Nissan was low pressure and wasn't playing the old dealer games. My only issues were they did have us wait over a half hour on our scheduled appointment and their waiting area needs some work. We ending up not buying the Murano we were interested in because my wife, who is shorter than I, had trouble reaching the pedals comfortably. I would again consider Kayser Nissan for another vehicle purchase as they were actually nice to do business with. I know that's difficult to believe. But go ahead and try them for yourself and you'll see what I mean.
5422 Wayne TerMadison, WI 53718
Good Service, Sales Sucks, After doing business with Kayser for the past 20 yrs or so i have to say their service is good when you take your vehicle in for service, however i am sad to say their sales suck. I was looking at a possible trade for my vehicle and i was just checking with them to see what they could do, i do have credit issues. Anyway they ran my credit report and basically gave me the entire cold shoulder, They are supposed to offer solutions for credit problems they even advertise that, however after jerking me around with sales i will be purchasing a vehicle at a competitior who didnt blow me off when they saw my credit.. Loyalty apparently means nothing to these guys anymore as far as sales goes and they lost my business on that end after 20 yrs of dealing with them. I am going to Ballweg in Sauk Prairie. After all i am not just going to give my vehcle away and pay window sticker on the trade in
My husband and I have been looking for a car for quite awhile. Through Craigslist, private sellers, car dealers (both new and used cars), it is or I should say, can be frustrating. We ended up at East Madison Toyota and we are so very, very happy we did. From our salesman, JJ to Jamie, John and Cory, we cannot even imagine going anywhere else from now on. Everyone is so sincerely nice, helpful, genuine and down-to-earth. JJ asked questions and worked with us to meet our specific needs, no pressure. JJ was always very nice and extremely patient. We had a ton of questions and a lot of going back and forth. Do we buy used? Do we buy new? We looked at both. Thank you everyone for making us feel comfortable in our decision and in helping us find the best vehicle for us. (p.s. we bought brand new and are so excited)!!! Such an awesome dealership!! Call or stop in, you will be glad you did!!
SMART MOTORS TOYOTA has fantastic customer service from start to finish. Back in August 2015 I picked up 2nd my new vehicle from Smart, which is a Highlander and since then I have been back to SMART for an oil change etc. SMART provides white glove customer service 100% of the time, it doesn't matter what you are there for, whether it is buying a vehicle or having your vehicle serviced. It's a fabulous experience as everyone is so nice and accommodating, no other dealership in the area can replicate SMART MOTORS touch!Thanks Again to Sales Manager, Andy Goepfert & Mike Finkel for your knowledge and expertise on the Highlander, I couldn't be happier! Great guys to work with, I highly recommend them to others looking to buy/lease a new vehicle at Smart!
Love my new iM | Mike Finkel was perfect. The process was smooth, easy and painless. Thank you Mike for coordinating the additional accessories I had put on my new ride, and to Justin in Finance for having everything ready to go for me paperwork-wise.
Great service - the service manager provided spectacular care for both my car and myself. Explained everything, communicated during the repair and made me feel welcome. Ask for Philip - he will take great care of you!
I sold a car that I received an AutoTrader offer to purchase on here today. It couldn't have been an easier or more pleasant experience. Way to go!!
Smart Motors has been supplying a superior service to the Madison area for nearly a century. I would highly recommend them!
Great, friendly, staff and quick service when I was in a time crunch!! Will be back for all my Toyota needs.