I love Home Goods, especially around the Holidays. Yesterday we were out near Flowood so we stopped in there to shop. When we got home, I checked everything against the receipt, as I always do. I was missing an item. We double checked the bags and the car trunk where the bags were but didn't find it. This morning I went to Home Goods in Madison as it is closer to my home. On the way there, I remembered as the Flowood store clerk was handing me the bags, she noticed a long tear in one of the bags so put that bag into another one. I bet that is when the item fell out. When I entered the Madison store, there was a clerk available so I explained what had happened. She said she would have to call her manager. I went to find the replacement item and met back up with her. She said her manager said I would have to go to Flowood to have my problem taken care of. Really?? I was floored! Very poor customer service from that manager.