307 SW Pinckney St, Madison, FL 32340
Rancho Grande Mexican Rstrnt
Rancho Grande Mexican Restaurant
Cuisines: Caterers, Mexican, Latin American
Bike Parking: Yes
Outdoor Seating: Yes
Takes Reservations: No
Wheelchair Accessible: Yes
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Awfull place will never go back .....wrong food was brought ....then taken after we touched it they gave to the right person.....yuck! Then I got my food was wrong and couldn't eat it ....then my hubs food was just as bad ...then no refills .....but the waiter we had raced up to see if we gave a tip as we were writing a 0 in that area:)
We hand been going to the Madison Rancho Grande 2-3 times a week since discoving them. Being able to pay in a timely issue has been a problem. The last time we were there for lunch, the guy who was supposed to cash us out was busy talking to a table of people. After seeing us waiting to pay, I motioned a couple times, the waitress told him to help us, he continued to talk to the table. When he finally pulled himself away, no apology, no greeting, no have a nice day. He did not care about his customer and that sends a message that customers are not important. I will never go there again. We have brought friends and family there. Not going to happen again. I'm not sure if this immature young man understands the importance of good customer service is to a business and it's longevity.