I have been doing business with Mitchell ever since he started in business from farm tractor, farm trucks, 4x4 and yes he may have misdiagnosed a things once in 30 years but if he did that needed fixing before he could correct the real problem. He has sent his employee to my mothers numerous times and to Walmart to unlock my moms car when she locked he keys in it not once and even to to her house to or replace or charge her dead battery where she has left her dome light on. I can guarantee one thing when u carry your car to Mitchell's u don't have to worry about being charged for something that u did not need or doing something that will cause u trouble down the road to return but he will not leave u walking. I'm sure he has not made everyone happy that has left his shop but if they were not happy they could not be made Happy or there was another issue.
I needed a crankshaft to be turned and I tried a few places in macon. Wheelers machine shop said it couldn't be fixed. Then I decided to try one last place so I went to atkins. I had a really bad situation. My key way on my crank was damaged so I couldn't get the oil pump or front sprocket off. And it also had bad score marks from a bad bearing. I took it in and the man took some measurements of it and said that it was in spec. So he charged me 125 total to turn the crank, heat it up to get the sprocket off and to fix the key way. Well a few weeks later when I tried to instal my crankshaft I had messed up the order of the main bearing caps. I took it back and he polished it free of charge. I finished my engine and it currently has about 4,000 miles in it and I push it really really hard. (7000rpm and up) Great service and good work by the book.
I have taken my 2002 Toyotal Corolla there several times over the years, including a major fluid and fuel jet overhaul when the vehicle reached 100k. The prices have always been more reasonable than what a dealership charges. And, the vehicle works fine after Mitchell fixes it. I am thankful to God and Mitchell. [PS, most vehicle problems I have fixed myself, such as brakes, oil changes, replacing door handles, side view mirror, etc., so I am not a novice].
Love this store! It's the only parts store where i know i can find the right parts, at a good price, with knowledgeable employees, and terrific customer service, ebery time. What ever you're doing O'Reilly's, keep doing it.
It's great not to have to wait for my parts to be ordered, they always have what I need!