We have had this company for years. This year I am so disappointed. We needed repairs that the guys could not do on spring start up day. I called immediately to schedule another appointment and left 5 messages. She called me back 2 WEEKS later to schedule the repair and had to wait another 2 weeks for them to come. We had another company out and apparently it was a simple fix and not needed what sprinkler guys recommended. You have lost a customer.
9 29 2017 two men came to fix a water leak and asked to come in from my garage. The leak was in the basement. After they left I noticed that two pair of new Sketchers relaxed blue and tan what cost me $110.00 were gone from my garage. I just saw the shoes when I opened the garage right next to the light switch. I had to replace them yesterday for a cost of $110.00 at Kohl's. Very disappointing!!! I called the office and the secretary said that the owner will call me and no reply. Never expected that anyone would take shoes!! Good luck if you use my sprinkler guys.
The office got me the weekend appointment that i needed. The service techs arrived with in 10 minutes of my appointment time. I have had other companies come out before and no one ever straightened my heads that were not standing straight. They even took the time to walk the yard with me and show me areas were i could use some improvement. Thank You, You are My sprinkler guys.
Great service year after year. The lady in office were very helpful when i had to reschedule my appointment because i couldn't be home for my original time.
While winterizing last fall they noticed that the shutoff on my blow off valve was cracked so I scheduled it to be replaced with a spring activation from them. A brand new blow off valve is just under $100 without labor but they quoted me $78 for a "repair" plus any additional parts that may be needed onsite.The only additional part that was added was a $18 spout but they handed me a bill for $283. That included $140 in labor. That was the biggest bait-and-switch I have ever experienced in my life and eventually I will still have to replace the old blow off valve.I won't even use them for winterization after this.
This WAS my preferred sprinkler company. The call staff lets the phone ring and ring and ring. I was hung up on then called only to be told I did not have an appointment even though the company called two days before to confirm my appointment. The female call worker was completely rude and unprofessional. She is the reason I a taking my business else where. These people were "my sprinkler guys" not now.
You should hire them if you want to sit around and wait. Their time is much more important than yours. I've now waited for a total of 4 1/2 hours on two occasions. They don't make amends, they do make excuses.
rude secretary, unprofessional workers, had them out too my home was not impressed at all they seemed too be in a big hurry and did not do a thorough job!!! I will be looking for a new sprinkler company!!!!!
After being a client for a few years, they are no longer 'my' sprinkler guys. The final straw was them arriving late to the job (they didn't get backed up, I was the first one of the day and was told they would be there on time because they had another appt. down the road 30 min later). Anyway, they arrived nearly 20 min. late. I had to be in court and couldn't wait for them to finish the work. I asked if they could bill me. I was rudely told they would not bill me (even tho I had been a paying customer for about 3 years) and they left the job. After I left court, I called the office to tell them what had happened. The receptionist had an "I don't care attitude" and said I couldn't get on the schedule for nearly another week - even when I explained to her that I needed them to come back so I could seed. I never thought they were great by any stretch, but this last experience left a bad taste in my mouth. Time to find my new sprinkler guys.
Great Company , Great prices, Use them all the time. Super staff, Would recommend if your looking for a sprinkler company in the macomb area.