20217 Hall Rd, Macomb, MI 48044
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i have no choice but leave my personal car there in the lot while i dimruve a rental for a day. their new space is soooo small with cars double parking left and right :(
they had a better location before , i thought.
overall, enterprise is still ' affordable ' than hertz
Very satisfied, Enterprise upgraded my car at no cost to me and was very prompt picking me up from home and taking me back after the rental return. It did take me some time to get used to the Chrysler 200 as it was so much different than my 20 year old Volvo. There was no owners manual which would have made it easier to become familiar with the bluetooth/audio features. The whole experience was very positive and economical for my situation
Costumer service was great and friendly but not the car i was told and the cars steering wheel was shaking all the time. It looked that it needed tire balance amd it was bad because it was a 611 mile trip and it got very anoying aftee the first 100 miles. Next time i will make sure i dont get a car that wasnt mentioned it would ne the car.
Very upsetting experience. Car was returned and inspected, deposit was refunded, one week later a surprise charge to my credit card. Called for 4 days straight was promised that it was going to be refunded that day. Waited 5 days for refund, called and spoke with "Sara" who stated she was a manager at Hall Rd location, she was extremely rude and very disrespectful, she talked over me and when I asked why my card was charged and I was not even contacted first, she continued to talk over me and would not answer my question. What a nightmare! On the 6th day card was still not refunded, I had to cancel card and dispute charge.
When I went to pick up my subcompact car on 6-6, they had none available. They gave me a midsize instead for the same price. When I returned the car on 6-8, they had my rental agreement under a different name. I had to wait about a half hour before they corrected it and closed me out. I probably will not rent a car from that location again.
Great service for rental - had to get upgraded by Enterprise due to vehicle availability. I had owned a Toyota Rav 4 prior. This newer model was nice to drive. I would have to say this Enterprise office has always taken care of us.
My only disappointment is there is no way to pay for an automatic toll incurred on a trip. You pay the toll after the fact but have to pay a surcharge because the toll originally goes to Enterprise. I appreciate Enterprise being proactive and paying the toll but wish there was some way in the future to have an option up front. Unfortunately, I see how this could become lucrative for car rental companies.