The manager of this place is one of the rudest people I've ever heard of. My niece thought she forgot something in the room and was told if it was left behind it's no longer hers. What kind of service is that for a hotel? Stay there if you must, just don't forget anything and expect to ever see it again. Terrible.
1027 S Huron AveMackinaw City, MI 49701
From Business: Property Location When you stay at Bridge Vista Beach - Hotel & Convention Center in Mackinaw City, you'll be on the beach and convenient to Animal Tracks Adventu…
I called and ask a Question. She got mad at me, told me not to book with her and hung up with me. I try to call back and she would not answer the phone.
You get what you pay for... it's about half the price of better water park hotels like great wolf lodge and Boyne. We booked online and added the monopoly game package, upon arriving we had to argue to get the game they wanted us to pay twice. After that we went up to our room to find it not only outdated (which I can handle) but unclean. We had a two room suite which was not vacuumed the beds were poorly made with black debris on some of the pillows and a large, what I hope was chocolate, brown smear on the comforter. The wallpaper was peeling off and there were quite a few stains and spills on the walls. There were wrappers still in the trash can and a glow stick in the fridge along with crumbs at the bottom. We requested a new room which they gave us and the new room was at least surface clean. The water park (and reason we still stayed) is the perfect size for younger children. Ours are 7, 6, 1 and a newborn and the three big ones loved it. It is unfortunately not well maintained and certainly not up to safety standards as the pool area was fenced but not gated (no big deal I watch my kids) the hot tub we did not use, the pool my older kids talked me into taking a brief dip in at which point I realized it was about 70 degrees which may explain the murkyness. Some things they don't tell you...Breakfast is in fact down the street (close enough to walk) at a separate hotel. If you book third party they will put you on the fourth floor which is above the water park with no elevator access. The pool/water park is accessible by staying in the building unless you are handicapped in which case you will need to use the outdoor entrance.The 'lake view' is an across the street view visible from the balcony only if you lean over
Front Desk Staff is not very welcoming & never actually heard them say 'hi' or welcome' to any guest. The housekeeping & general staff wear street clothes with no badge- so how do u know who actually works there?Room- clean; we had a beach view-which was amazing doing yoga in the mornings watching the sunrise. Bedside lamp wasn't working & bathtub drained slow both were fixed by the time we came back a few hrs later that day. I did need to leave a note to replace the plastic drinking cups.Bathroom- needs updating; tile is chipped in places. No holder to place hand towels or wet towels. When taking a shower, floor gets soaked bc curtain isn't long enough & has no plastic backing. Balcony- needs fresh paint on rails & to clean the concrete. Roomy balcony & nice place to sit. Hotel- we booked about 6 months early, we got a cheaper rate & they did honor it.
Very poor customer service. Booked for 3 nights. Charged for 2. So then they said we were trying to get a free night. Didn't realize what happened. So, with "their mistake" basically told us to pay up or go elsewhere. Very rude. Recommend to anybody, go elsewhere. Horrible staff. Very rude and condescending.
Enjoyed our stay. Kimberly and Angela were very helpful with all our questions.Bathrooms were very outdated, no plugs were in the sink. Other furnishings were very nice.
Very Nice place to stay. Everything was clean and fresh. The people were nice to deal with rooms were spacious and new.
Hotel is good and comfortable. Staff isCooperative. Good breakfast. One thing I noticed that floor carpet is dark and looks cheap. Bath room sink top cover is BLACK. Over all I can give 3 and 1/2 stars out of 5.