4855 Floyd Rd SW, Mableton, GA 30126
Phone: (678) 909-6041
Primary Phone: (678) 909-6041
Cuisines: Family Style, Sandwiches, Take Out, Pizza
Ordered a 1 topping pizza tonight. Requested my pizza to have garlic crust and parmesan crust. Got home ready to eat my pizza and was very disappointed to see that my pizza crust had nothing on it. I called and spoke to Tarn and told him about my pizza. Tarn said they would replace it. I told Tarn I would be in tomorrow to get new correctly made pizza. Got a phone call from Thomas the manager asking for me, saying I heard you that you had a problem with the pizza I made. I told him I asked for garlic and parmesan crust. He said I know I put it on your pizza. He said for me to bring it back to him to prove it to him. Basically calling me a liar. Questioning the customer is wrong. I take my pizza back up to him and he looks at pizza and said it is on there. Thomas said to me your pizza must not have been to bad you ate almost all of it. Thomas said you have to ask for extra. Ask for a refund and he said he did not know how to refund it. He calls his boss and tells his boss that we want a refund. Thomas says in front of me to his boss on phone I tell you later. So unprofessional. Never got refund and no pizza replaced.
We have ordered delivery from this location about 3 times since they opened. Everything has been delicious and correct. Which is more than I can say for three other pizza places nearby that deliver. I ordered carry out tonight and every single employee that made eye contact with me had a smile. Courtesy means a lot.
Marco's just opened several weeks ago in Mableton. Called in an order one Friday about five hours early; arrived and ten minutes later left with my pizza. It was very good. The recipe is tasty etc. However, the second time, I ordered some five hours early, showed up, and after a half hour no pizza, so Ieft never to return (the mind beside me also had been waiting for over 30 minutes for his called-in order, and no one working there seemed to think this was remarkable). Bottomline: the pizza is good, but the place is run on CPT, which means not well. Can't be bothered to go back.