Enterprise Rent-A-Car

I normally don't have any issues when I rent from Enterprise, which is why I always do. But Tuesday 6/21/26, I rented a Dodge Dart for a trip to Yakima and back for work, and every time the heat was on, a little or a lot, I could smell anti-freeze/coolant inside the cabin. It literally gave me a headache that I couldn't shake. This was a bummer as I had 7 hours+ in the vehicle.



I told the counter that when I returned it, he (Chester) apologized, and said they would check it out, and he could even smell it when he read the gas gauge. He offered a free upgrade next time I rented a car, which was okay I guess, but I figured that they would offer a 1 day free rental next time. So I was disappointed, but I'm not a complainer, so that is why I'm on here.

I rented a car for the weekend.... had a reservation for Saturday morning at 9. I spoke with them on Thursday and they asked me to call Saturday morning if I needed a ride. Turned out I did not but they sent a driver to get me, even though I did not call and was already at their location. Not sure what happened there....but, it was sure a waste of their time. The two staff members were nice and doing the best they could, but due to the experience at this location, I will not be back. There is no way that these two staff members could handle the volume of calls AND deal with the customers on sight. I waited nearly 25 minutes before even making it to the counter and then it took another 40 to actually get TO the rental car. The phones were ringing off the hook and it seems the priority with Enterprise is to answer a call, put them on hold, go back to another caller that has BEEN on hold already, finish the "transaction" and have the on sight customer stand there, along with the LINE of people behind them. The priorities that WE all saw ? Were not where they should be. Enterprise, you messed up. It should be MANDATORY that you have a staff member on sight STRICTLY for phones. You have far too much volume going through that location to expect your staff to do it all. Every customer, including myself were patient and understood the situation they were in. This was not THEIR issue (other than not understanding the priority deal) this is an ENTERPRISE issue. It does not happen with other rental car options in the area. I am in and out within 10 minutes... with rental car and all. I am now working in BOTH Seattle and Spokane and will be using rentals about every 5 - 6 weeks. Enterprise lost what would have been a frequent customer. :( But... the rental car was great. Very comfortable and perfect size. It was a White, Ford Fusion.