It is alwful I would worn everyone to go some were else please they will lie to sell they will scam you I found out my vehicle was in a total loss and they didn't even share that with me had all proof still denied it and got violent had to call police I'm taking them to court and going to do everything I can so they can't do this again I basically had to replace the whole engine be smarter and go somewhere else the info they give you isn't real car fax and they will all lie no wonder they have a d rating going on a f please stay away thanks
If you're only in the market to purchase, it might be an "OK" experience. However, if you're looking to possibly trade-in a vehicle; I wouldn't recommend CarMax at all.I went in with my wife on Saturday, 6/27/15 and the appraisal they offered was approx. ~$2,000 below the Edmund's, Kelly Blue Book (KBB), BlackBook, and NADA guide.I understand the need to make money as a part of doing business, but I feel the "low ball" offer was extremely unfair and made me uneasy about even considering shopping there at all.Just my experience.
I definitely would not recommend anyone to even stop by at this place. The customer service is a joke, the service department is confused, and I was offered a car WAY above the value. I truly hope they replace their salesmen, especially the "gentleman" named John in the used car sales department. He had no experience whatsoever and almost brought me to the point of cursing. Very unpleasant experience.