I have lived in lutz for about 8 years now and have spent a lot of money at Hess because of convenience However I must say since the "assistant manager" Kylie (heavy set white man with glasses that patrols donuts) has been working there my business and many of others has gone down due to poor customer service, sarcasm, and rudeness. Nikki the store manager is very sweet on the other hand and knows my family and I well. Kylie has turned my business to the leading competition across the street Sunset Market and Dilop the store manager at Sunset Market loves Kylie due to increase in business. Kylie is a man of sarcasm, rudness, and has to be right about everything. He doesn't know anything about customer service or how to run a store. Being in customer service and being a manager myself I would not have a sore in my store knowing I lose business because of the attitude and being unprofessional with customers. I will continue my business at sunset market until his face is gone. He has taken the sarcasm to a personal level and it has effected my family and I as a loyal customer to hess! Sorry Nikki but my family will no longer proceed hess until the unprofessional, sarcasm is no longer there!!