103 Whitaker Rd, Lutz, FL 33549
At simpleFLOORS weâ€™re passionate about providing our customers with premium-grade, design-conscious flooring at guaranteed low prices. Our beautiful and unique products enhance the health, style and longevity of your space. With thoughtful design and specialized customer service, shopping with simpleFLOORS is rewarding and hassle-free.
But donâ€™t just take our word for it â€“ you can shop for your new flooring with confidence knowing that our customer performance ratings with reliable online retail partnersâ€“eBay, Amazon, Square Trade and Overstock.com are second to none.
simpleFLOORS is a privately held, self-funded organization driven by innovative ideas and superior customer service. It is our mission to deliver to you stylish, cost-effective products designed to inspire. Not having to rely on making investors wealthy allows us to place our focus right where it counts, on our products and customers.
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Spent $19,000 with these guys on new hardwood for our entire house. The installers were great, but they they didn't show up the day they were originally scheduled and didn't work on Saturdays as Sheena promised. Ben had to come out 3 times to measure and STILL ran out of wood and baseboards, and then he tried to charge us $700 more for the shortage. The sales folks in the store are sweet, but the owner is terribly disorganized and has the worst attitude for customer service. Not so much as a thank you note or a follow-up call to check on the job once it was completed. This is a local business that I won't be sorry to see close.
Overall TERRIBLE experience. They left my house a mess (cigarette butts, pieces or carpet everywhere, etc). The took the bedroom door off the hinge and left it off. When I got home and tried to put it back on I noticed it no longer fit since the carpet was too high. They never let me know this was going to be a problem. When I contacted the manager (same guy who sold me the carpet) he basically said it wasn't there issue to deal with. WORST customer service ever! I wouldn't recommend this company to anyone
My experience with Simple Floors was excellent. From the selection of material / color to the install, was stress free. Ben, the owner, was great in suggesting idea's on materials and colors. He did everything he said he was going to do, when he said he was going to do it. The materials arrived on time and installers were great. It was obvious they new what they were doing. The quality of the install magnifies the quality of the material we chose for our home. I would highly recommend Simple Floors from start to finish on any flooring project. I would go back to them again tomorrow.