North End Subaru
757 Chase Rd, Lunenburg, MA 01462
Rich Brooks in service was great! He is very knowledgeable and made me feel really comfortable in my decision. He is a great addition to the department. It has been a while since I have been in for service. I have been going to Jiffy Lube but with service emoloyees like Rich and the price (especially with coupons and dealership price matching) I will Continue to use the dealership from now on. To pay only $5 more but you get a Subaru tech to work on it seems like a better deal to me! And with Rich I know I can trust what he says is wrong with the car is really wrong and he doesn't pressure you to so services he let's you know what you need in order of priority so you can make an educated decision on what to do. It's not a hard sales pitch. If I got that I wouldn't have done anything and I never would have came back. Dealerships get a bad rap for charging too much and just being hard core sales people. But it definitely wasn't like that at all! All in all great service!
I had recently dropped my car off to get its brakes replaced. I knew it would be a long service, and Tony had come to check in on me several times to see if I was doing ok and if I needed anything. The pleasant atmosphere made the wait fly by. I can't say enough about the TLC that was shown towards me. Thank you Mrs. G