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I couldn’t be happier with the service I receive from North End Mazda. The entire staff is knowledgeable, professional, and courteous. Rob, the service manager, is extremely helpful, explains everything that is needed and most importantly what isn’t. I am not super knowledgeable when it comes to vehicle repairs but at North End I trust the staff and quality of work. I also had a vehicle detailed there recently and I was blown away by how amazing my vehicle looked inside and out. It looked better than the day I drove it from the dealership. I continually recommend North End Mazda to Friends, family and business clients on a regular basis.
Phenomenal: that is the only word that aptly describes the service which Rob gave me at North End Mazda. When my engine blew up, I heard through the grape vine that North End Mazda is not only willing to work on speeds, but they work with customers to meet their needs. That should be pretty common sense right? A dealership should care most about its customers, contrarily it’s typically all about the money. Rob, the service manager, came up and met me personally. I explained to him my situation, that I had blown up my engine and I have an extended warranty. He jumped into action giving me a loaner and saying that he will personally handle all the communication with the extended warranty company, which again, should be common sense but is rare to see. He then led me to Collette who was the kindest and easiest going service advisor I've had the pleasure to talk to. Not only was their work exceptional, they went the extra mile to contact me every step of the way, send video diagnoses and update pictures and videos. I highly recommend coming here for any and all things car! They go to any end to ensure customer satisfaction, and it’s refreshing to get that from a dealership.
Can't say enough good things about North End and the staff there. Since I purchased my vehicle in 2017 they have been so helpful with anything I need. From getting it detailed to answering any questions they have been there. I got into a minor accident and Rob and the rest of the guys in service took so much stress away. Not only will you be purchasing a great vehicle, (I love mine, Mazda CX3 GT 2016!!) But you will have a great team by your side through all your ups and downs with your vehicle as well.
Currently driving my 7th vehicle purchased and serviced purely through North End and therefore extremely qualified to leave this review:
As a single Mom, an employee of a state University, a home owner, and a Pinterest recipe addict, I have not the skills time, or money to worry about the safety, cost, and maintenance of my family vehicle. North End Mazda literally does it ALL. Help chose the right fit, work with you on cost and make sure you are happy with the final number, follow up to make sure you are up and running weeks later!
The service department is my personal fave... not only are they “all about the customers” (frankly a lost art nowadays) but they are knowledgeable, fast, explain details that normal non-mechanics don’t get, and are very honest and accurate with estimates and the needs of the vehicle that keeps your family safe on the road.
When I call they know who I am and pull up my records before my last name is even said, I am always offered a loaner so life can continue if time is of the essence, and the free WiFi connects automatically after your first visit (does anything else matter if you must bring the kids along or send work emails).
Seriously though... North End Mazda. Everything you need for all things vehicle 🚗. #ZoomZoom
Phone: (978) 582-4911
Address: 747 Chase Rd, Lunenburg, MA 01462
757 Chase Rd, Lunenburg, MA 01462
757 Chase Rd, Lunenburg, MA 01462
199 Massachusetts Ave, Lunenburg, MA 01462
340 Main St, Townsend, MA 01469
44 Chase Rd, Lunenburg, MA 01462