Sears Appliance Repair
4600 S Medford Dr, Lufkin, TX 75901
Wherever you bought it, we'll repair it.Schedule Your Repair
Services: Microwave Repair, Lawn Mower Sharpening, Dishwasher Repair, Oven Repair, Refrigerator Repair, Washer & Dryer Repair
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My wife called to schedule a oil change and have the mulching blades replaced on my riding mower. We have the maintenance agreement and the customer service person explained what the charges would be for the parts. It took 4 tries for the work to be done. My wife dealt with three of the service techs and they were all rude and condescending in their discussions with her. I talked to the fourth tech and found him to only be rude. The customer service people were pleasant to talk to but did not follow through with what they said they would do.
I have been a Sears customer for 47 years and the only department that still provides reliable service is the appliance department and the appliance repair people. Sears can be assured I will vote with my wallet by not buying another piece of lawn equipment from them. In my opinion almost all the departments have lost the Sears their philosophy of providing outstanding customer service. Apparently it has has gone the way of the dinosaur and it now extinct.