1905 Tulane Dr Ste 101, Lufkin, TX 75901
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I used the grooming service for my Pomeranian quiet often he normally gets a bath since they cut his hair too short the first time and he becomes depressed when he doesn't have any hair, it might sound weird but he won't come out until hair is longer. Anyways I made an appointment like always and when I got there I told the girl attending me that if needed she could it spot shave my pet. She stated that they could not cut any hair off since he was only getting a bath. I tried to explain that they always do it for us so I wouldn't have to pay for a dematting fee. She said okay and got him and I left. 5 mins later I get a call saying they would have to charge me a dematting fee of $15, now let me point out I already explained the dematting situation before I left the store, I repeated that she could spot shave him and she then told me they cannot do that. I told her I was very displeased with my service that day so I wouldn't be using the service there anymore, that I would rather pick him up. So I headed back, while I was waiting I suppose a some what supervisor tried to explain to me that on my last visit someone talked to me saying they could not do the spot shave and would be charging me the dematting fee. That never happened on my last visit the girl had said that I needed to get him shaved I explained why I didn't want to get him shaved and she just looked at me dumbfounded. I explained that to the supervisors and he didn't seem to care. I'm a frequent customer I deserved at least an apology for the confusion if there was ever any but instead it was more " there's the door". I do not recommend the grooming. service, there are other places in this town with nicer people and better prices
Expensive! Very pricey! We used them a few times, but every time we went, we seemed to have an issue either with rude customer service, over charging, forgetting to do things, etc. We do continue to purchase food here, but we do not use their grooming service any longer.