I just spoke with a CSR that would rather argue a point that than take a customers word for it. Then when I asked to speak with a supervisor he flat out refused insisting that he could help me. Several weeks ago I had a service outage so they scheduled a technician to come out the next day. The service came back in the morning. When they called to verify my appointment for that day, I canceled since it was working again. The next month they charged me for a "Missed Service Appointment". The CSR stated that he saw no notes on the account showing that I canceled and therefore could not remove the charge. He asked me if I had proof that I canceled. I stated other than my incoming call log, no. Looks like AT&T is about to get a new customer!
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All 3 of my son's favorite store.
I have been with other companies, internet speeds can't be touched especially with the no data cap. I even worked for suddenlink over a year ago. Main problem I ran into was people expect wifi to run as reliable as hard line, impossibility. Or their apt complex isn't wired to handle the load and the complex blames provider. Another problem was people call in at 2300 expecting a tech at their house within the hour as if the company exists to service them alone. We chose this rental mainly on it was the only one that suddenlink serviced. If you are having signal trouble, have a line test and remember every 4 boxes need an amplifier. Cost for the amp can be waived, used to do it all the time. If the line is bad have a new one dropped. Every customer I had on my line, I set up a tech, then promised to call them back after the appointment, and called them back. Would usually send a reset signal after the appt and then would get compliments from my supervisor and customers. I am not saying everyone works to the same caliber, it really depends on the initial contact. Find your favorite csr tech, request them, they can transfer between techs.
Clear (clearwire) is an unfortunate business to be nice about it. We've been with them for three+ years, mostly due to the fact they weaseled us into multiple contracts simultaneously! They make a habit of extending contracts over the phone at the word of children.They "scheduled" a technician to come to our house and check out why our speeds were so slow 4 TIMES! The technician only came out on our fifth attempt after we went in and complained in the middle of their store. The tech came out, whined about working too much, DIDN'T CHECK ANYTHING ABOUT OUR CONNECTION and left. Literally, she walked in, opened HER laptop using HER high-speed laptop adapter, and never once checked anything on our end.We have 2 modems in our house (because they cheated us into a second 2-year contract), both are supposed to be upwards of 3mbs but I consistently get well below 1mbs. In fact - I'm lucky to get 0.5 mbs some days.My all time lowest speed with Clear was 0.08mbs download speeds!!!!In regards to that - we pay a fee to get no cap on our speeds, but consistently they will cap us. And when I call or IM them they give me MULTIPLE stores about how their towers are full and if you pay attention, they are "apparently" ALWAYS performing exhaustive maintenance on their towers. (Maybe they should spend my overprice costs for their internet on buying better equipment?)...Ultimately - the modems die every few months and MUST be replaced (Which they have begun charging us for), the speeds are NEVER what they promise, the techs are lazy and horrifically un-qualified, the support staff are liars, the sales reps are liars and thieves, and the company as a whole is unhelpful and have a blatant disregard for their customers.I have used this service for several years and I have given them every chance to fix their stuff and show me they are at least trying but they are nothing but thieves and liars. Go google "clearwiresucks" - I think the fact they have a hate site filled with legal documentation speaks for itself.I could pay a quarter as much as I am now and get faster and more consistent speeds with dial-up!
Seriously the worst internet/cable provider in Lubbock. The customer service is a joke. Their service is a joke
Shitlink is the worst company. I'm not referring just to the high prices for a poor product (grainy streaming at best, totally unable to chrome cast, frequent outages, ect.). I'm talking about outright theft. They enrolled me in a higher priced plan than I requested, sent & charged for a router I didn't request. Charged me for the router after they picked it up. Increased the price of my plan & lied about it. They will charge you extra if you use to much data, without telling you that is part of the plan. I know there are few internet choices in LBK but do anything I mean absolutely anything not to use Shitlink
I am highly disappointed with suddenlink. I lived in an apartment complex where our Internet and cable were included with the lease at NO additional charge. However suddenlink managed to find a way to send me to collections for $40. I tried on multiple occasions to get this matter resolved via their customer service. I was promised they were looking into it and would call me back BUT that never happened. I never had a box or any equipment from suddenlink...all I ever had to do was attach the cable cord from the wall to my TV and the Internet was all WiFi based. I never ordered anything either...so how can I have a bill for something that was FREE? I am sure that's why they never called me back with a resolution. I am sure they didn't have an explanation. It's truly upsetting that I need have a collections account on my credit...yes iys only $40 BUT it's the principal of the matter. If suddenlink charges every customer an additional $40 at random...how much extra money are they making? I will never use suddenlink for anything even if it's supposed to be FREE.
Decided to try Suddenlink after are old cable went up on there price. The worst mistake we have ever made. Just like all the other reviews. The customer service is awful, the installer was terrible and our first bill was double what was quoted everything is bad about this cable company. Please take it from our mistakes do not give these people your service you will regret it just like we did
Worst service. They really don't know what they are talking about so all they do is transfer you to random people and in the end about 12 times of transfering you just give up
If I could give them 0 stars, I would. It is the worst customer service I have ever encountered. They messed up my bill the first month and when I called about it they got mad at me. Are you kidding me? I didn't do anything wrong and they made me feel horrible because I didn't understand the charges. Not only that, but the technician who came out insulted me before he left. I'm not a technician and should not be insulted for not knowing that line of business. That's why I paid a service to hook up the internet! And to top it off, they have a data cap which you don't find out about until you've gone over the cap. I've called in multiple times and they never once mentioned the data restrictions. They are shady, shoddy and downright rude people to deal with.