Customer service is great but the worse service and highest prices I have ever seen. Sling is better
I have been with other companies, internet speeds can't be touched especially with the no data cap. I even worked for suddenlink over a year ago. Main problem I ran into was people expect wifi to run as reliable as hard line, impossibility. Or their apt complex isn't wired to handle the load an…
We have 4 iPhones on our plan and have been a customer many, many years. My son's phone, which he is still paying for, quit working and he took it in to AT&T. They plugged it in and said yep, its fried. They said the only thing he could do would be buy another phone, which then he would be paying off two phones. My daughter in law left and took the phone to Simple Mac and they looked it up and told her it was still under factory warranty. They sent it off and he had a brand new phone in less than a week. My problem is that AT&T had to know this since we bought the phone through them and we carry our plan through them! Very disappointed in them!! Grrrrr
I've been with NTS for years and have no complaints regarding the internet service BUT, I've been trying to cancel for a MONTH because of price. HORRIBLE SERVICE!!! It's next to impossible to get a LIVE person on the phone & once you do, they give you a run around trying to offer a better 'deal'! Unbelievable!! If possible I would not even give ONE star!
Highly disapointed!!!! Can't ever get anyone on phone.over charged.dvr never works..every month om current it days I'm behind.
I cannot believe that a company with customer service this poor can even stay in business. In mid-November, I called in to inquire about high speed internet service and was told that service was available in my neighborhood. Happily I signed up, gave all of my personal info, opened an account and received confirmation that service would be installed and I would be contacted within the next couple of days. I also purchased a router and notified my existing provider of my intention to cancel...and then... NADA. Never heard anything from them again. I called a week later and was told that a "couple of days" was in actuality... 14 days... not including weekends. The customer "service" person said they could not give me any info, I would have to talk to the sales person that signed me up. So I sent Kristi Leal an email... and then called and left a voicemail when she didn't respond. and waited... and waited. At 11 days (the 14th day fell on a Saturday) I called customer "service" again... and was told they could still not give me any info, I would have to talk to sales. I left another voice mail for Ms. Leal to which she did not respond. So I called and asked to speak with her supervisor. At this point, I was informed that my service ticket had been CANCELED... seems they didn't provide service in my neighborhood after all. I was able to return the router I had purchased but it did end up costing me $9.29 to do so. An amount that NTS apparently does not feel they have an obligation to make right. In retrospect, it was a small price to pay to not get involved with such a poorly run company. I'm glad I didn't risk my job/business on a company with such dismal ethics and horrendous customer service. I can honestly say that a company like this makes Sudden Link look great. Thanks!
Their customer service is stellar. The only reason I know this is because I call their trouble shooting line at least 2 times a month! Their workers are all very friendly and helpful but they have a horrible product. I pay 45 dollars a month for the recording feature and more often than not it doesn't work! They have replaced my box 4 times in the course of a year and a half and rewired my box and Internet but still problems arise. My tv will freeze randomly on all of my devices and will stay frozen until I reset every single box! The only reason I have stayed with this company is because I was roped into a contract. I wish I had done more research before choosing this company.
Best AT&T location I have ever visited!!! I needed a new SIM card to switch between my old iPhone4 and an unlocked iPhone5. Not only was the staff helpful and friendly, but I was in and out in about 5 minutes. Earlier that same day I had tried to visit both “corporate” AT&T locations, but the wait was ridiculous. This is the only location I will ever go back to as long as I live in Lubbock, and I will definitely be making my next upgrade purchase here. I highly recommend using this location.
I'll start off with some quick facts, and then lay out a clear and concise overview of why you SHOULD NOT CHOOSE NTS for your TV service.Quick facts: -I had NTS TV and internet for three years, 2012-2015-I live in Brownfield, TX-Period of TV service interruption: Mid January through Mid March, 2015-I continue to have the internet service without any major issuesIn January, 2015, my TV picture started to randomly freeze, which would last anywhere from 1-20 seconds. Thinking it was just a minor inconvenience, I would change the channel back and forth quickly, and the problem would stop for maybe 15-20min.As the days past, the picture freezing issue became worse and worse to the point where our weekly shows that we’d always DVR to watch (ex. The Walking Dead on AMC), would have large gaps of the program missing. Pretty anticlimactic and annoying for obvious reasons. It then quickly turned into continual freezing for up to 15 minutes at a time, on any channel. I decided to contact NTS to report the problem on 2/24/15 and they agreed to send a tech to my house. *Spoiler alert--14 days, one on site tech visit, and 10 phone calls later, I was told by NTS that there was NO SOULUTION to the problem.I spent much of my time speaking to both the 'Customer Care' dept. as well as the 'Tech Support' line, both of whom seemed completely unaware of what each side was going to do to resolve the issue. 'Tech support' informed me the freezing problem I was experiencing (which NTS had been aware of in our area for several months) would continue and that there was no solution. They also could not give a basic timeline as to when there ever would be a solution. 'Customer Care' suggested that I should just continue with my service, as is, and they might have an answer in a couple weeks. Pretty unbelievable in my opinion.Perplexed as to why I would continue paying for TV service that did not work, I then told NTS I would be forced to look for other TV service providers, and would be canceling my TV. NTS could not offer me a working service, on top of the lack of working knowledge for that service.The day after canceling my service and returning all the equipment, NTS called to inform me that I had setup the easy pay option, and would continue to be auto drafted the TV charges for the next two months. They asked me if I wanted to continue being charged for the TV service. I then asked the lady on the phone whether this was a serious or comical question.NTS: “This is NTS communications…we see that you canceled your TV service with us, just wanted to check with you and let you know you are going to be billed for the next two months for TV service, would you like us to stop that auto payment or leave it as is?” Me: (dumbfounded but kind of laughing to myself as I replied) “Umm… no thanks, please do not charge me for the next two months for TV service that I no longer have.”NTS: “Ok, just wanted to check with you first before I stopped the auto draft for the TV bill.”Hopefully this review helps someone, and to let them know there are better options out there for a TV service provider.
Do not recommend. Breach of confidentiality.
We have been trying to cancel our service for four months now. We moved four months ago, and for some reason, NTS has been unable to cancel our service. We are still getting bills. We filed a BBB complaint, and even after receiving a response that they were looking into the issue, we received another bill dated after phone conversation with NTS over the BBB complaint. Talk about adding insult to injury. We are still trying to cancel our service and get our money back.