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One call. One connection. One bill.

Hours

Regular Hours

Categories
Telecommunications Services, Telephone Communications Services, Telephone Companies, Internet Service Providers (ISP), Cable & Satellite Television

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Reviews

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Amber T.
Edited: 03/27/2017
Overall

Ever since October of 2016, I have had nothing but problems. Reliability is not something Suddenlink can provide. I have to reset my router at least 3 times a day, every day.

Ace M.

01/26/2017

Overall
Expertise
Professionalism
Promptness

I have been with other companies, internet speeds can't be touched especially with the no data cap. I even worked for suddenlink over a year ago. Main problem I ran into was people expect wifi to run as reliable as hard line, impossibility. Or their apt complex isn't wired to handle the load and the complex blames provider. Another problem was people call in at 2300 expecting a tech at their house within the hour as if the company exists to service them alone. We chose this rental mainly on it was the only one that suddenlink serviced. If you are having signal trouble, have a line test and remember every 4 boxes need an amplifier. Cost for the amp can be waived, used to do it all the time. If the line is bad have a new one dropped. Every customer I had on my line, I set up a tech, then promised to call them back after the appointment, and called them back. Would usually send a reset signal after the appt and then would get compliments from my supervisor and customers. I am not saying everyone works to the same caliber, it really depends on the initial contact. Find your favorite csr tech, request them, they can transfer between techs.

Leah R.

08/18/2016

Overall
Expertise
Professionalism
Promptness

Seriously the worst internet/cable provider in Lubbock. The customer service is a joke. Their service is a joke

Rory F.

07/01/2016

Overall
Expertise
Professionalism
Promptness

Shitlink is the worst company. I'm not referring just to the high prices for a poor product (grainy streaming at best, totally unable to chrome cast, frequent outages, ect.). I'm talking about outright theft. They enrolled me in a higher priced plan than I requested, sent & charged for a router I didn't request. Charged me for the router after they picked it up. Increased the price of my plan & lied about it. They will charge you extra if you use to much data, without telling you that is part of the plan. I know there are few internet choices in LBK but do anything I mean absolutely anything not to use Shitlink

Overall

I am highly disappointed with suddenlink. I lived in an apartment complex where our Internet and cable were included with the lease at NO additional charge. However suddenlink managed to find a way to send me to collections for $40. I tried on multiple occasions to get this matter resolved via their customer service. I was promised they were looking into it and would call me back BUT that never happened. I never had a box or any equipment from suddenlink...all I ever had to do was attach the cable cord from the wall to my TV and the Internet was all WiFi based. I never ordered anything either...so how can I have a bill for something that was FREE? I am sure that's why they never called me back with a resolution. I am sure they didn't have an explanation. It's truly upsetting that I need have a collections account on my credit...yes iys only $40 BUT it's the principal of the matter. If suddenlink charges every customer an additional $40 at random...how much extra money are they making? I will never use suddenlink for anything even if it's supposed to be FREE.

Tyler W.

09/09/2015

Overall

Decided to try Suddenlink after are old cable went up on there price. The worst mistake we have ever made. Just like all the other reviews. The customer service is awful, the installer was terrible and our first bill was double what was quoted everything is bad about this cable company. Please take it from our mistakes do not give these people your service you will regret it just like we did

Minho K.

08/20/2015

Overall

Worst service. They really don't know what they are talking about so all they do is transfer you to random people and in the end about 12 times of transfering you just give up

Kellie W.

05/20/2015

Overall

If I could give them 0 stars, I would. It is the worst customer service I have ever encountered. They messed up my bill the first month and when I called about it they got mad at me. Are you kidding me? I didn't do anything wrong and they made me feel horrible because I didn't understand the charges. Not only that, but the technician who came out insulted me before he left. I'm not a technician and should not be insulted for not knowing that line of business. That's why I paid a service to hook up the internet! And to top it off, they have a data cap which you don't find out about until you've gone over the cap. I've called in multiple times and they never once mentioned the data restrictions. They are shady, shoddy and downright rude people to deal with.

Lauren S.

09/14/2014

Overall
Worst internet in Lubbock

I have never had so much trouble with internet until I used Suddenlink. The tech support people are never able to fix my problem and they can't ever get anyone out to fix it quickly. Would defiantly not suggest using Suddenlink for your internet needs.

Margaret L.

01/14/2014

Overall
Field Installer

As for Suddenlink-it's horrible. Wish I could go with DirecTV. But I would like to commend Landon Rampey who came on a service call today. He is so polite, helpful, professional and assisted me with an issue that 4 phone calls could not accomplish. If all the phone reps were as knowledgeable and courteous as he is, it would make dealing with this company easier. As they have a monopoly on cable service here in Lubbock and if you don't have good southern exposure you are out of luck. You are stuck with Suddenlink!! What a shame.

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