South University Veterinary Hospital
7801 University Ave, Lubbock, TX 79423
We care for your pets as if they were our own!
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I boarded my dog here for 11 days and picked her up yesterday. I brought her home and not even 20 minutes later noticed ticks crawling on her. So I called SUVH to see what they can do because she had gotten them while boarded. They said they'll give her a bath, which was nice. So I brought her back up there for the bath and picked her up a couple hours later, which they did give me a one month supply of "Parastar" which turned out to be the PetArmor from Walmart. On the way home I was petting her and noticed bumps. Once I got home I got her out of the truck and started looking at her and noticed several engorged ticks plus some just roaming around on her. So I immediately called them back and they suggested that I bring her back up there so they can keep her over night to make sure they get the rest of them off her. My husband decided to bring her instead so he could ask why this is happening. He got there and they took her back and not to long after they come back out saying they got them all off. So he sat down with her while talking to the Vet and could feel ticks still on her. He even noticed them moving around, so he told them to look and said y'all need to keep her over night like y'all said y'all would do and make sure to get them off her. He left her there over night and I picked her up earlier today to bring her home to find more engorged ticks plus some just moving all around on her. They aren't willing to take care of the problem or refund us any money, which would be used to take her to another animal hospital to get the treatment she needs.