Plains Roofing Co.
2301 122nd St, Lubbock, TX 79423
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Plains Roofing re-roofed entire house including re-decking June 2014. On the one year old roof I now have leaks around the flashing and edges of every gable (6), a major leak around the chimney. This boils down to I now have more leaks than I did with the previous 12 year old roof I as replacing.
When I called the first time the site manager came out and said the mild smell near the chimney and back door must be rising up from the ground of the pier and beam house. I wasn't able to pin point the leaks at that time because they were slow oozing because I was snow with a slow melt off versus rain. Then several months later I was able to photo document all the leaks during a rainstorm. I also marked where water was running in with a sharpie on the entire of the attic. I have subsequently gotten out ladders and looked at the leaking areas from the exterior. There are places where there are exposed uncaulked nail heads, there are places where I can see the interior wood of the roof around the gables, there are places where the caulking job is incomplete. Additionally the job was for architectural shingles, which they used, but they did not use architectural shines on the top ridge and several other places--they used the flat shingles. Plains came out once more, caulked a few of the spots, but did not resolve the problem or the reason for the problem. After this one caulking job, they would no longer return calls to remediate the multiple leaks.
Some straight forward google research made it clear that 1. the flashing should be behind the stucco not on top 2. the chimney should have counterflashing 3. best practice also indicates flashing should be mechanically bent not hand pressing the folds (this is not true for lead flashing which can be hand pressed)...hand pushing the flashing they installed to sort of fit creates waves in the flashing. Since they put the flashing on top of the stucco at the base of the gables and it has already pulled away in numerous places, an alternate fix (not best/but would make a significant difference) would be to counterflash it.
After Plains Roofing came out and caulked a few spots, they no long returned calls to alleviate the roof/flashing leak issues. I have since had to hire another crew to install all the counter flashing because I have to resolve the leaks. I will send Plains a bill for the remediation of the flashing they installed incorrectly or incompletely with the new decking and new roof. Sigh.
I would definitely not recommend them and encourage you to avoid them to resolve your roofing issues.
Good company to work with. Followed through on everything they said they would do on time. Prices were in line with other roofing companies. Communication with the office and the field supervisor was excellent. No surprises except for a rotten board that could not be seen until the old roof was taken off. Clean up was good had to come back for a small area that still had some debris but they took care of that immediately. I would definitely use this company again.