After Hours Pet Service
5103 34th St, Lubbock, TX 79410
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Too bad that this is the only game in town for after hours. My son's dog was hit by a car. The evening shift with Dr. Farrell seemed to really care about the dog and kept us well informed. Different story after he went home. Dr. Stone and staff came on and when we would call we would get..."It's been an hour since we last looked in on him...let me check" He was in critical condition and required monitoring so I don't understand what we were paying for by leaving him overnight. Money is tight for my son and it cost over $500 for this visit. The next morning, my son chose to take the dog home as he had to borrow money to pay this bill. Dr. Stone and staff were very unhappy with this choice. They wanted to transport the dog to our regular vet to take care of. My son just didn't see what more could be done other than more medication. The doctor would not prescribe any medication for pain or give us anything to give at home. We feel that Dr Stone had taken my son's choice personally and was not going to offer anything. It was like an emotional blackmail to make my son seek more medical attention. So he took his dog home and is nursing him without medication for his concussion. It has been four days now and the dog is doing well...eating and drinking but is still in a lot of pain. His recovery may be quicker if he could rest better. I hope that I never have to use this clinic for my pets.
This is the second time I've called with emergency related health concerns with my dogs and they have always been helpful. Emergency services are always expensive, so my first question is always 'Can it wait?'. Unlike many other night services, they're perfectly willing to ask a vet for an honest phone consultation before saying whether your animal should be seen or not.
They are honest about the load they're servicing that night and I've been told "We have several emergency surgeries set up right now. You can come it, but it sounds like your dog will be fine as long as you take them into the vet first thing."
I have never been ignored or had my questions dismissed, but I understand how grueling it must feel having a dangerously ill animal and being kept out in the cold while they rush around. Then again, that's the same thing that happens when a human being is in emergency treatment. Nerve wracking, but all hands are working on treating animals.
they are inconciderate of the owners of the dog. they dont tell you what is going on. they wont tell you if they will be okay. they dont do anything. i took my dog in at 8 on sat night and its 6 today and shes still there. she fell off of the table and was having a hard to breathing. they just took an x-ray an hour ago. very disapointed for this being the only emergency vet open i didnt feel that they tried very hard to keep her alive.