Worst customer service I have ever seen and I have worked in food service for almost 15 years. I sat in the drive thru for 10 min without any response, I call the store to make sure they’re open, they are. Place my order, get to the window, I asked for the manager, not to complain but just to alert them to what happened. Turns out the manager is the one with the headset. I said there should be an indicator light on the drive that tells them there’s a customer out there even if the headsets don’t work properly. She said I don’t got time for this and slammed the window in my face. So I left and called the store again, got the GM’s name and the time she would be there and got more attitude. Never should a customer be treated with disrespect in such a way. So if anyone visits this location and has the displeasure of dealing with the “manager” KAY I am sorry. She is terrible!
Best customer service from start to finish. Do not be afraid to ask for extra veggies.
My Mc Muffins was burnt... and my biscuit was too hard to eat on the biscuit sandwich
Horrible customer service. People at drive thru seem annoyed to be serving and over 15 min wait to put in an order. Only one nearest my home and about fourth visit same experience.
Food and service as well as prices are excellent!! Been going there for years. Used to call in our orders when working at the Post Office and they always had them hot and ready for us to pick up. Good family atmosphere with kids corner and games to play. Real ice cream used to make their milk shakes and huge burgers with tons of french fries!! The same people work there that have always worked there tells me they must pay a decent wage and they are always smiling!! Can't beat their price and nice atmosphere year round. No reservations required. No alcohol served. Bulletin board for local advertisements and an outside covered place to park if you don't want to sit inside as well as a drive through. Their burgers are bigger and better than What a Burger or Burger King and I love those places as well!!
This is my favorite part of coming to Lubbock, food is awesome and fresh, people are always nice. And it is clean.
I rarely ever eat fast good but my granny loves it. I want to brag on this place. The staff was so accomodating to my grandmother. I highly appreciate the nice lady and manager. Thank you for listening to her drag on and on and on. So sweet and kind. Real people!
This place is great to eat at if its in the day time every thing is hot n fresh and smiling faces but at night time its Hell the guy managers have bad attitudes and the mexican lady too and act like they dont care what they give u it is my money thats what they need to understand Corp needs to come spend a day and see what we have to go through as coustomers expecially with this being a new store keep that bad stuff across town.
How can KFC be open until 11:00pm and be out of chicken, any kind of chicken at 10:00 pm??? Seriously, what is wrong with this picture?? That's just utterly crazy, and unprofessional!!! Who do I call, I'm going to find out, because that is ridiculous, WHY DO YOU EVEN HAVE YOUR LIGHTS ON FOR!!!!
I had to wait for 15 minutes at 8 in the morning just to wait for them to make more biscuits. I'll go to McDonald's next time.