What to Know About: Insurance »
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I just spoke with a CSR that would rather argue a point that than take a customers word for it. Then when I asked to speak with a supervisor he flat out refused insisting that he could help me. Several weeks ago I had a service outage so they scheduled a technician to come out the next day. The service came back in the morning. When they called to verify my appointment for that day, I canceled since it was working again. The next month they charged me for a "Missed Service Appointment". The CSR stated that he saw no notes on the account showing that I canceled and therefore could not remove the charge. He asked me if I had proof that I canceled. I stated other than my incoming call log, no. Looks like AT&T is about to get a new customer!
We have tried for weeks to get a package added to our video. Every time we call we get the run around. Finally now they say we can come in three weeks. This is after calling 2 weeks ago. They also won’t return our calls.Very unacceptable
We have 4 iPhones on our plan and have been a customer many, many years. My son's phone, which he is still paying for, quit working and he took it in to AT&T. They plugged it in and said yep, its fried. They said the only thing he could do would be buy another phone, which then he would be paying off two phones. My daughter in law left and took the phone to Simple Mac and they looked it up and told her it was still under factory warranty. They sent it off and he had a brand new phone in less than a week. My problem is that AT&T had to know this since we bought the phone through them and we carry our plan through them! Very disappointed in them!! Grrrrr
I've been with NTS for years and have no complaints regarding the internet service BUT, I've been trying to cancel for a MONTH because of price. HORRIBLE SERVICE!!! It's next to impossible to get a LIVE person on the phone & once you do, they give you a run around trying to offer a better 'deal'! Unbelievable!! If possible I would not even give ONE star!
I have been with other companies, internet speeds can't be touched especially with the no data cap. I even worked for suddenlink over a year ago. Main problem I ran into was people expect wifi to run as reliable as hard line, impossibility. Or their apt complex isn't wired to handle the load and the complex blames provider. Another problem was people call in at 2300 expecting a tech at their house within the hour as if the company exists to service them alone. We chose this rental mainly on it was the only one that suddenlink serviced. If you are having signal trouble, have a line test and remember every 4 boxes need an amplifier. Cost for the amp can be waived, used to do it all the time. If the line is bad have a new one dropped. Every customer I had on my line, I set up a tech, then promised to call them back after the appointment, and called them back. Would usually send a reset signal after the appt and then would get compliments from my supervisor and customers. I am not saying everyone works to the same caliber, it really depends on the initial contact. Find your favorite csr tech, request them, they can transfer between techs.
Clear (clearwire) is an unfortunate business to be nice about it. We've been with them for three+ years, mostly due to the fact they weaseled us into multiple contracts simultaneously! They make a habit of extending contracts over the phone at the word of children.They "scheduled" a technician to come to our house and check out why our speeds were so slow 4 TIMES! The technician only came out on our fifth attempt after we went in and complained in the middle of their store. The tech came out, whined about working too much, DIDN'T CHECK ANYTHING ABOUT OUR CONNECTION and left. Literally, she walked in, opened HER laptop using HER high-speed laptop adapter, and never once checked anything on our end.We have 2 modems in our house (because they cheated us into a second 2-year contract), both are supposed to be upwards of 3mbs but I consistently get well below 1mbs. In fact - I'm lucky to get 0.5 mbs some days.My all time lowest speed with Clear was 0.08mbs download speeds!!!!In regards to that - we pay a fee to get no cap on our speeds, but consistently they will cap us. And when I call or IM them they give me MULTIPLE stores about how their towers are full and if you pay attention, they are "apparently" ALWAYS performing exhaustive maintenance on their towers. (Maybe they should spend my overprice costs for their internet on buying better equipment?)...Ultimately - the modems die every few months and MUST be replaced (Which they have begun charging us for), the speeds are NEVER what they promise, the techs are lazy and horrifically un-qualified, the support staff are liars, the sales reps are liars and thieves, and the company as a whole is unhelpful and have a blatant disregard for their customers.I have used this service for several years and I have given them every chance to fix their stuff and show me they are at least trying but they are nothing but thieves and liars. Go google "clearwiresucks" - I think the fact they have a hate site filled with legal documentation speaks for itself.I could pay a quarter as much as I am now and get faster and more consistent speeds with dial-up!
Seriously the worst internet/cable provider in Lubbock. The customer service is a joke. Their service is a joke
Shitlink is the worst company. I'm not referring just to the high prices for a poor product (grainy streaming at best, totally unable to chrome cast, frequent outages, ect.). I'm talking about outright theft. They enrolled me in a higher priced plan than I requested, sent & charged for a router I didn't request. Charged me for the router after they picked it up. Increased the price of my plan & lied about it. They will charge you extra if you use to much data, without telling you that is part of the plan. I know there are few internet choices in LBK but do anything I mean absolutely anything not to use Shitlink
Highly disapointed!!!! Can't ever get anyone on phone.over charged.dvr never works..every month om current it days I'm behind.
It is a privilege to write a review about Grimes Insurance Agency in Lubbock. We have been customers of Grimes Insurance for more than twenty five years. They have always been one step ahead of us when we have had any kind of a problem. The agents have always gone above and beyond our expectations to make sure that we were completely satisfied in every situation. We moved to Jacksonville, Texas twenty three years ago, and there is no other insurance company for us except Grimes Insurance in Lubbock. Even living out of town, they are quick to help us. I would never dream of changing companies. The personnel sell the company and Marianna Grimes is a class act. Not only do the agents exhibit expertise and professionalism, but they also become your friend.
To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.