I travel often & I have to say that this hotel was very clean and our housekeepers were the sweetest ladies I’ve had the pleasure of meeting. There were 2 front desk gentlemen who were quite rude but other than that we had a great stay. I’m going to just assume the 2 gentlemen were having a bad day & not hold it against them or the hotel. Our check in was quick and I would definitely recommend this hotel.
Upon arrival the gentleman at the front desk was very nice and he checked us in to our room quickly. (Please note that this hotel does not have an elevator so if you have a lot of luggage or any disabilities be sure to check availability for a bottom floor room). During our stay we had a 2nd room floor & the side that our room was on had very little parking. The only other issue was that I was charged for the room twice but I called the hotel and Jonathan took care of it without hesitation. He made sure to listen to the issue and even offered to get me more assistance if the issue wasn’t resolved in a timely manner. The bathrooms look a little dated but that was not an issue for me, the beds were very comfy and clean and that’s all that really matters when you’ve had a long day. It was very clean and I loved that they had a little balcony for the rooms, my son really enjoyed that. It is close to plenty of shopping & restaurants so that is also a plus. We were happy with our stay.
Jamal gave some of the best service I have received. I needed a place to stay after a long drive and this place was recommended as one of the most nicest in Lubbock. It holds to that title but it was Jamals service that was Top Shelf. Keep up the good work Jamal.
Great gifts! I called to have a question answered and they were so helpful. This is my favorite gifts store!
I definitely recommend this place i got a great deal on a two day stay and the customer service was excellent. The hotel it self is wonderful very clean environment and has all the necessary things. My room was very nice and neat beds were very comfortable it also had a mini microwave & a mini fridge. My family vacation here was wonderful my kids enjoyed the swimming pool and loved the breakfast buffet.My stance here over all was economic,excellent,comfortable,cleanI will definitely be back:)Thanks to Jorge Estivan for all the help provided and information you gave me everything was great..
We really love staying at this hotel. We've been staying there over the last few years since our girls are attending college in Lubbock. They are so nice and always accomidating. The breakfast is always hot and fresh and love their happy hour.
Had a pleasant 2 night stay for my daughters Texas Tech orientation. The location is clean and the staff was cheery. Second night George was very helpful which made our stay even better. Thanks George.
staff was polite and knowledgeable got lost and gave good directions to get to the hotel. They were even nice to give us a late check out due to my son's flight didn't get in until 3 am We will be back
Stopped here after a long drive. Jorge was extremely friendly and helpful from booking to check-in. Our room was perfect; cean, comfortable, stylishly decorated and NEW! Breakfast was ready on time and it and the coffee was delicious. Best of all we get points thru Wyndham rewards towards a free stay.
Excellent hotel, staff, and very comfortable. But pricey. First night was two days before Texas Tech's graduation, it was reasonable at about $120, tried to extend, but the next night was upwards of $300. Unreasonable. I ended up driving to Amarillo and stayed at a 5 star hotel for less than $180.