We have used this local business for several years, due to the lack of options and all in all the experience has been a disappointing one. They over promise and under perform. If you have an appointment for 8 in the morning you can expect a call at 9 telling you they are running late. Our computer issues have been extensive and ongoing, due to their limited experience and ability to correct the original issue at hand. The most disappointing part of our experience with MRD is that the owner Matt would often talk negatively to me about other customers. I felt awkward about this and could not help but wonder if he talked about our business with his other clients. Examples of this are making fun of elderly clients who are not computer savvy, talking about a local business owner who is too greedy to invest in the recommended equipment, and remarks about a pretty large client who is difficult to please. He specifically named the persons and businesses which he gossiped about. Some of his inappropriate comments have led to our decision to no longer use MRD computer remedies.